Netflix stopped working due to logs.netflix.com being blocked on LG C1

[SeoliteQ]

Prerequisites

• I have checked the Wiki and Discussions and found no answer

• I have searched other issues and found no duplicates

• I want to report a bug and not ask a question or ask for help

• I have set up AdGuard Home correctly and configured clients to use it. (Use the Discussions for help with installing and configuring clients.)

Platform (OS and CPU architecture)

Linux, AMD64 (aka x86_64)

Installation

Other (please mention in the description)

Setup

On one machine

AdGuard Home version

v0.107.78

Action

Netflix on my LG C1 TV was no longer displaying any tv shows / movies upon launch. I power cycled the TV and reconfigured its wifi settings before checking whether adguard home blocked anything.

The only thing blocked on LG C1 was logs.netflix.com. After I unblocked this, everything worked again.

Expected result

Normal netflix usage on LG TV.

Actual result

No tv show / movie cards loading. Nothing accessible besides account page.

Additional information and/or screenshots

No response

[Sil3ntVip3r]

Thanks for the clear reproduction. The remaining information needed to route
this is the exact filtering decision, since AdGuard Home may be applying a
rule from any enabled third-party list or a custom rule.

Please open the logs.netflix.com entry in Query Log and provide:

• the applied rule text;
• the filter/list name and filter ID shown for that rule;
• the DNS request type and response status; and
• whether any custom filtering rule also matches the domain.

Please redact the client IP/name or other private network details. A screenshot
of only the filtering-rule section is also sufficient.

Because allowing this hostname immediately restored playback, a list false
positive is currently more likely than a DNS-processing defect, but the
rule/list identity is required to confirm that and report it to the correct
list maintainer. There is not yet enough evidence for an AdGuard Home code
change.

[sofvaskina]

Hello.
Could you tell me how you block the logs.netflix.com website?

[SeoliteQ]

I am not sure how I could provide the items you requested. In the query log, I only get the response details overview.

I have quite a couple of them running (see attached). Source of the blocked entry in query log is shown as adguard trackers. The rule is coresponding rule is ||logs.netflix.com^ AdGuard DNS filter.

[sofvaskina]

Am I correct in understanding that you're blocking the logs.netflix.com website using the custom rule ||logs.netflix.com^, but the entire Netflix service is being blocked?
Is this issue limited to LG devices? Does everything work correctly on other devices?

[SeoliteQ]

Am I correct in understanding that you're blocking the logs.netflix.com website using the custom rule ||logs.netflix.com^, but the entire Netflix service is being blocked? Is this issue limited to LG devices? Does everything work correctly on other devices?

No, I did not use a custom rule to block it. The adguard dns filter (rule) already blocks this domain. It leads to Netflix being completely broken on my LG OLED55C17LB OLED TV. Netflix still works fine on macos, ios and android devices though - even if the adguard dns filter is running.

[Dynamic5912]

Another reason to not use "Smart" TV's.