Step 1 Not verifiable items

[boazdavid]

This item cannot be verified. the condition is not on the tool arguments.

"tool_name": "transfer_to_human_agents",
    {
      "name": "Transfer Condition",
      "description": "The agent should transfer the user to a human agent if and only if the request cannot be handled within the scope of the agent's actions.",
      "references": [
        "You should transfer the user to a human agent if and only if the request cannot be handled within the scope of your actions."
      ],
      "compliance_examples": [
        "A user explicitly requests to speak with a human agent and the agent transfers them immediately",
        "The user asks for a refund policy explanation which is not covered by any available tool so the agent transfers to human",
        "A user requests to change their seat assignment but no seat management tools are available so transfer to human is appropriate",
        "The user asks about visa requirements for international travel which cannot be handled by flight booking tools so transfer to human is correct"
      ],
      "violation_examples": [
        "A user asks to book a flight reservation and the agent transfers to human instead of using the book_reservation tool that is available",
        "The user requests flight status information and the agent transfers to human even though get_flight_status tool can handle this request",
        "A user wants to cancel their reservation and the agent transfers to human despite having the cancel_reservation tool available",
        "The user asks to update their passenger information and the agent transfers to human when update_reservation_passengers tool exists to handle this"
      ],
      "skip": false
    },