RetellAI-Python-Backend/twilio_server.py at main · Al0olo/RetellAI-Python-Backend · GitHub

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# from twilio.rest import Client
# import retellclient
# import os

# class TwilioClient:
#     def __init__(self):
#         self.client = Client(os.environ['TWILIO_ACCOUNT_ID'], os.environ['TWILIO_AUTH_TOKEN'])
#         self.retell = retellclient.RetellClient(
#             api_key=os.environ['RETELL_API_KEY'],
#         )

#     # Create a new phone number and route it to use this server.
#     def create_phone_number(self, area_code, agent_id):
#         try:
#             local_number = self.client.available_phone_numbers('US').local.list(area_code=area_code,
#                                            limit=1)
#             if (local_number is None or local_number[0] == None):
#                 raise "No phone numbers of this area code."
#             phone_number_object = self.client.incoming_phone_numbers.create(
#                 phone_number=local_number[0].phone_number,
#                 voice_url=f"{os.getenv('NGROK_IP_ADDRESS')}/twilio-voice-webhook/{agent_id}")
#             print("Getting phone number:", vars(phone_number_object))
#             return phone_number_object
#         except Exception as err:
#             print(err)

#     # Update this phone number to use provided agent id. Also updates voice URL address.
#     def register_phone_agent(self, phone_number, agent_id):
#         try:
#             phone_number_objects = self.client.incoming_phone_numbers.list(limit=200)
#             number_sid = ''
#             for phone_number_object in phone_number_objects:
#                 if phone_number_object.phone_number == phone_number:
#                     number_sid = phone_number_object.sid
#             if number_sid is None:
#                 print("Unable to locate this number in your Twilio account, is the number you used in BCP 47 format?")
#                 return
#             phone_number_object = self.client.incoming_phone_numbers(number_sid).update(
#                 voice_url=f"{os.getenv('NGROK_IP_ADDRESS')}/twilio-voice-webhook/{agent_id}")
#             print("Register phone agent:", vars(phone_number_object))
#             return phone_number_object
#         except Exception as err:
#             print(err)

#     # Release a phone number
#     def delete_phone_number(self, phone_number):
#         try:
#             phone_number_objects = self.client.incoming_phone_numbers.list(limit=200)
#             number_sid = ''
#             for phone_number_object in phone_number_objects:
#                 if phone_number_object.phone_number == phone_number:
#                     number_sid = phone_number_object.sid
#             if number_sid is None:
#                 print("Unable to locate this number in your Twilio account, is the number you used in BCP 47 format?")
#                 return
#             phone_number_object = self.client.incoming_phone_numbers(number_sid).delete()
#             print("Removed phone number:", phone_number)
#             return phone_number_object
#         except Exception as err:
#             print(err)

#     # Use LLM function calling or some kind of parsing to determine when to let AI end the call
#     def end_call(self, sid):
#         try:
#             call = self.client.calls(sid).update(
#                 twiml="<Response><Hangup></Hangup></Response>",
#             )
#             print(f"Ended call: ", vars(call))
#         except Exception as err:
#             print(err)

#     # Use LLM function calling or some kind of parsing to determine when to transfer away this call
#     def transfer_call(self, sid, to_number):
#         try:
#             call = self.client.calls(sid).update(
#                 twiml=f"<Response><Dial>{to_number}</Dial></Response>",
#             )
#             print(f"Transferred call: ", vars(call))
#         except Exception as err:
#             print(err)

#     # Create an outbound call
#     def create_phone_call(self, from_number, to_number, agent_id):
#         try:
#             self.client.calls.create(
#                 machine_detection="Enable", # detects if the other party is IVR
#                 machine_detection_timeout=8,
#                 async_amd="true", # call webhook when determined whether it is machine
#                 async_amd_status_callback=f"{os.getenv('NGROK_IP_ADDRESS')}/twilio-voice-webhook/{agent_id}", # Webhook url for machine detection
#                 url=f"{os.getenv('NGROK_IP_ADDRESS')}/twilio-voice-webhook/{agent_id}",
#                 to=to_number,
#                 from_=from_number
#             )
#             print(f"Call from: {from_number} to: {to_number}")
#         except Exception as err:
#             print(err)