TASK: Issue Escalation Feature #116
Description
Task Description
Implement an internal issue escalation mechanism that allows platform issues to be tracked and managed within the system itself. The feature should enable users to create, assign, prioritize, and monitor issues efficiently. The system should support configurable workflows, status tracking, and role-based access for structured issue management.
All issue data should be stored within the platform database, with proper validation and audit logs. The architecture should be scalable, secure, and extensible for future enhancements such as notifications, SLAs, and reporting dashboards.
Key Outcomes:
- “Escalate Issue” trigger mechanism within the platform.
- Issue entity with fields like title, description, priority, status, assignee, and timestamps.
- Workflow-based status management (e.g., Open, In Progress, Resolved, Closed).
- Role-based access control for creating, assigning, and resolving issues.
- Storage of issue ID and complete audit trail in the database.
- Error handling and real-time status updates.
- Environment-based configuration for workflow rules and system settings.
- Scalable and modular design for future enhancements (notifications, SLAs, reporting dashboards).
- Documentation for setup, configuration, and usage guidelines.