diff --git a/site/media/service-desk-roles.png b/site/media/service-desk-roles.png
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diff --git a/site/pages/job-families.md b/site/pages/job-families.md
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@@ -17,7 +17,7 @@ Engineers at early stages are Individual Contributors (hands-on), and later have
 
 ## Global Service Desk
 
-Progression within Individual contributor roles can be achieved through the promotion process. Those choosing to pursue a People Manager role must demonstrate the competences and experience necessary, and complete a successful interview when a specific business need/role is available.
+In the Global Service Desk - interviews are required to progress from individual contributor roles, into people manager / roles, however - progression from Analyst to Technician can be completed through promotion board or by interview.
 
 ![A diagram showing the different progression paths in Global Service Desk](/media/service-desk-roles.png)