\{ Artemis x.y.z \} Month DD, 2026
+ +Category
+ +Feature
+ +Description. [Learn more →](/agent-platform/article) + +*/} + ## July 2026 +\{ Artemis 1.3.0 \} July 15, 2026
+ +Multi-Agent and Arch AI
+ +Real-Time Arch AI Activity Feedback
+ +The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. [Learn more →](/agent-platform/arch-ai) + +Arch Loop Evaluation and Optimization
+ +Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. [Learn more →](/agent-platform/evals) + +Arch AI Engine Tracing
+ +Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization. [Learn more →](/agent-platform/arch-ai) + +Voice Diagnostics Knowledge for Arch AI
+ +Arch AI can now offer diagnostic guidance for voice issues like missing audio, TTS failures, or STT misconfiguration. + +Persistent Memory: Append, Unique, and Max-Size Modifiers
+ +Agent memory (`REMEMBER STORE`) can now append values to arrays, with optional deduplication and a size cap, rather than overwriting them. This makes it easier to build agents that accumulate history, like preferences or past interactions, over time. + +Voice
+ +Call Recording
+ +Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform's default storage. [Learn more →](/agent-platform/administration/agent-behavior-settings) + +Outbound DTMF Tones
+ +Voice agents can now send outbound DTMF tones during a call, enabling interaction with IVR systems and other DTMF-driven telephony endpoints. + +Genesys Cloud Integrations
+ +Artemis now integrates with Genesys Cloud on two fronts: the **Audio Connector** for live voice calls routed from Genesys Cloud, and **Open Messaging** for digital/text conversations routed through Genesys Cloud's contact center. [Learn more →](/agent-platform/channels) + +Voice Transcript Sync and Pre-Transfer History on Handoff
+ +When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context. [Learn more →](/agent-platform/transfer-sessions) + +Voice Agent Transfer via Kore Voice Gateway
+ +Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target. [Learn more →](/agent-platform/channels/voice) + +Custom Vocabulary and Keyword Boosting for Speech-to-Text
+ +Voice channels now support custom vocabulary and keyword boosting for speech-to-text providers, improving recognition accuracy for domain-specific terms — configurable at the project level and per deployment channel. + +Locale-Aware Agent Responses
+ +Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations. [Learn more →](/agent-platform/administration/general-settings) + +Channel-Appropriate Response Formatting
+ +A single reasoning agent can now reliably produce channel-appropriate output—Markdown formatting for web and natural spoken text for voice—from one agent definition, without needing separate agents per channel. + + +Workflows and Integrations
+ + +SOAP/WSDL Integration Support
+ +Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning. [Learn more →](/agent-platform/abl-reference/tools) + +Integration Actions as Agent Tools
+ +Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically. [Learn more →](/agent-platform/tools-overview) + +Webhook Transport for Contact-Center Handoff
+ +Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation. [Learn more →](/agent-platform/escalate) + +Knowledge Base and Search AI
+ + +New Packaged Connectors: Confluence, ServiceNow, SFTP, and Google Drive
+ +The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors. [Learn more →](/agent-platform/custom-connector) + +Custom Script Pipeline Stage
+ +SearchAI ingestion pipelines now support a custom 'Transform Script' stage, letting authors write sandboxed JavaScript to transform document content and metadata during ingestion. + +Search Query Debugging Controls
+ +The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline. [Learn more →](/agent-platform/knowledge) + +Knowledge Base Export in Reusable Agent Modules
+ +Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module's indexed content without duplicating storage. [Learn more →](/agent-platform/projects) + +Security, Identity, and Access
+ +Workspace-Aware Enterprise SSO
+ +Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls. [Learn more →](/agent-platform/administration/workspace-and-team) + +Custom Roles
+ +Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control. [Learn more →](/agent-platform/administration/workspace-and-team) + +Expanded Azure Key Vault BYOK Authentication Options
+ +Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access. [Learn more →](/agent-platform/administration/workspace-and-team) + +Per-Tenant Platform-Managed Key Governance
+ +Platform administrators can now view and manage Platform-Managed (Kore-owned) encryption key configuration on a per-tenant basis, with server-side enforcement and audit logging of key lifecycle events. + +Custom PII Redaction with Capture-Group Backreferences
+ +Custom PII redaction patterns now support regex capture-group backreferences (`\1` / `$1`), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number. [Learn more →](/agent-platform/administration/security-observability-settings) + +Analytics and Insights
+ +Output-Item Analytics
+ +A new analytics subsystem captures structured data items extracted from agents' final responses and includes a Studio authoring UI for defining output-item analytics configurations. + +Enhanced Failure Alerting
+ +Aggregate live-session failure alerts now include failure-type summaries. + +Custom Metrics and Dimensions for Workflow Analytics
+ +Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline. [Learn more →](/agent-platform/workflows) + +Dashboard Data Export
+ +Analytics dashboard widgets can now be exported as CSV directly from the Studio UI for offline analysis and reporting. + +Export Feedback
+ +Collected user feedback (ratings, comments, and session references) can now be exported as a .csv file from the Insights → Feedback page for offline analysis. + +Per-Widget Dimension Filters
+ +Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters. [Learn more →](/agent-platform/analytics-insights/custom-dashboards) + +Administration
+ +Vertex AI via GCP Service-Account Authentication
+ +The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio. [Learn more →](/agent-platform/supported-models) + +Auth Profiles Can Reference Environment Variables
+ +Auth profile fields can now reference project environment variables (for example, `{{env.CLIENT_SECRET}}`) instead of hardcoding credentials, so auth profile definitions can be shared safely across environments. + +Usability Improvement
+ +Active Workspace Indicator
+ +The account menu now displays the name of the currently active workspace, making it clear which workspace you're operating in when switching between multiple workspaces. + +--- +\{ Artemis 1.2.2 \} July 08, 2026
Insights Auditing — automated metric analysis & recommendations
+Insights Auditing — automated metric analysis and recommendations
Automated analysis of agent and quality metrics with improvement recommendations, wired across the agent-performance, quality-monitor, and customer-insights dashboards.