Feature
-Description. [Learn more →](/agent-platform/article) +Description. + +[Learn more →](/agent-platform/article) */} @@ -37,15 +39,21 @@ This update includes features and enhancements summarized below.Real-Time Arch AI Activity Feedback
-The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. [Learn more →](/agent-platform/arch-ai) +The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. + +[Learn more →](/agent-platform/arch-ai)Arch Loop Evaluation and Optimization
-Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. [Learn more →](/agent-platform/evals) +Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. + +[Learn more →](/agent-platform/evals)Arch AI Engine Tracing
-Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization. [Learn more →](/agent-platform/arch-ai) +Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization. + +[Learn more →](/agent-platform/arch-ai)Voice Diagnostics Knowledge for Arch AI
@@ -59,7 +67,9 @@ Agent memory (`REMEMBER STORE`) can now append values to arrays, with optional dCall Recording
-Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform's default storage. [Learn more →](/agent-platform/administration/agent-behavior-settings) +Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform's default storage. + +[Learn more →](/agent-platform/administration/agent-behavior-settings)Outbound DTMF Tones
@@ -67,15 +77,21 @@ Voice agents can now send outbound DTMF tones during a call, enabling interactioGenesys Cloud Integrations
-Artemis now integrates with Genesys Cloud on two fronts: the **Audio Connector** for live voice calls routed from Genesys Cloud, and **Open Messaging** for digital/text conversations routed through Genesys Cloud's contact center. [Learn more →](/agent-platform/channels) +Artemis now integrates with Genesys Cloud on two fronts: the **Audio Connector** for live voice calls routed from Genesys Cloud, and **Open Messaging** for digital/text conversations routed through Genesys Cloud's contact center. + +[Learn more →](/agent-platform/channels)Voice Transcript Sync and Pre-Transfer History on Handoff
-When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context. [Learn more →](/agent-platform/transfer-sessions) +When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context. + +[Learn more →](/agent-platform/transfer-sessions)Voice Agent Transfer via Kore Voice Gateway
-Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target. [Learn more →](/agent-platform/channels/voice) +Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target. + +[Learn more →](/agent-platform/channels/voice)Custom Vocabulary and Keyword Boosting for Speech-to-Text
@@ -83,7 +99,9 @@ Voice channels now support custom vocabulary and keyword boosting for speech-to-Locale-Aware Agent Responses
-Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations. [Learn more →](/agent-platform/administration/general-settings) +Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations. + +[Learn more →](/agent-platform/administration/general-settings)Channel-Appropriate Response Formatting
@@ -95,22 +113,30 @@ A single reasoning agent can now reliably produce channel-appropriate output—MSOAP/WSDL Integration Support
-Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning. [Learn more →](/agent-platform/abl-reference/tools) +Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning. + +[Learn more →](/agent-platform/abl-reference/tools)Integration Actions as Agent Tools
-Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically. [Learn more →](/agent-platform/tools-overview) +Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically. + +[Learn more →](/agent-platform/tools-overview)Webhook Transport for Contact-Center Handoff
-Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation. [Learn more →](/agent-platform/escalate) +Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation. + +[Learn more →](/agent-platform/escalate)Knowledge Base and Search AI
New Packaged Connectors: Confluence, ServiceNow, SFTP, and Google Drive
-The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors. [Learn more →](/agent-platform/custom-connector) +The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors. + +[Learn more →](/agent-platform/custom-connector)Custom Script Pipeline Stage
@@ -118,25 +144,35 @@ SearchAI ingestion pipelines now support a custom 'Transform Script' stage, lettSearch Query Debugging Controls
-The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline. [Learn more →](/agent-platform/knowledge) +The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline. + +[Learn more →](/agent-platform/knowledge)Knowledge Base Export in Reusable Agent Modules
-Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module's indexed content without duplicating storage. [Learn more →](/agent-platform/projects) +Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module's indexed content without duplicating storage. + +[Learn more →](/agent-platform/projects)Security, Identity, and Access
Workspace-Aware Enterprise SSO
-Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls. [Learn more →](/agent-platform/administration/workspace-and-team) +Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls. + +[Learn more →](/agent-platform/administration/workspace-and-team)Custom Roles
-Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control. [Learn more →](/agent-platform/administration/workspace-and-team) +Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control. + +[Learn more →](/agent-platform/administration/workspace-and-team)Expanded Azure Key Vault BYOK Authentication Options
-Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access. [Learn more →](/agent-platform/administration/workspace-and-team) +Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access. + +[Learn more →](/agent-platform/administration/workspace-and-team)Per-Tenant Platform-Managed Key Governance
@@ -144,7 +180,9 @@ Platform administrators can now view and manage Platform-Managed (Kore-owned) enCustom PII Redaction with Capture-Group Backreferences
-Custom PII redaction patterns now support regex capture-group backreferences (`\1` / `$1`), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number. [Learn more →](/agent-platform/administration/security-observability-settings) +Custom PII redaction patterns now support regex capture-group backreferences (`\1` / `$1`), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number. + +[Learn more →](/agent-platform/administration/security-observability-settings)Analytics and Insights
@@ -158,7 +196,9 @@ Aggregate live-session failure alerts now include failure-type summaries.Custom Metrics and Dimensions for Workflow Analytics
-Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline. [Learn more →](/agent-platform/workflows) +Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline. + +[Learn more →](/agent-platform/workflows)Dashboard Data Export
@@ -170,13 +210,17 @@ Collected user feedback (ratings, comments, and session references) can now be ePer-Widget Dimension Filters
-Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters. [Learn more →](/agent-platform/analytics-insights/custom-dashboards) +Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters. + +[Learn more →](/agent-platform/analytics-insights/custom-dashboards)Administration
Vertex AI via GCP Service-Account Authentication
-The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio. [Learn more →](/agent-platform/supported-models) +The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio. + +[Learn more →](/agent-platform/supported-models)Auth Profiles Can Reference Environment Variables