From afb9e7b83529fd0fdd614532843425c19c928ea5 Mon Sep 17 00:00:00 2001 From: Ashish Gupta Date: Fri, 17 Jul 2026 10:25:57 +0530 Subject: [PATCH] Formatting update in Artemis RNs --- .../release-notes/recent-updates.mdx | 88 ++++++++++++++----- 1 file changed, 66 insertions(+), 22 deletions(-) diff --git a/agent-platform/release-notes/recent-updates.mdx b/agent-platform/release-notes/recent-updates.mdx index 04a5343b9..e9554c72a 100644 --- a/agent-platform/release-notes/recent-updates.mdx +++ b/agent-platform/release-notes/recent-updates.mdx @@ -21,7 +21,9 @@ Patch: This update includes bug fixes and platform improvements.

Feature

-Description. [Learn more →](/agent-platform/article) +Description. + +[Learn more →](/agent-platform/article) */} @@ -37,15 +39,21 @@ This update includes features and enhancements summarized below.

Real-Time Arch AI Activity Feedback

-The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. [Learn more →](/agent-platform/arch-ai) +The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. + +[Learn more →](/agent-platform/arch-ai)

Arch Loop Evaluation and Optimization

-Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. [Learn more →](/agent-platform/evals) +Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. + +[Learn more →](/agent-platform/evals)

Arch AI Engine Tracing

-Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization. [Learn more →](/agent-platform/arch-ai) +Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization. + +[Learn more →](/agent-platform/arch-ai)

Voice Diagnostics Knowledge for Arch AI

@@ -59,7 +67,9 @@ Agent memory (`REMEMBER STORE`) can now append values to arrays, with optional d

Call Recording

-Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform's default storage. [Learn more →](/agent-platform/administration/agent-behavior-settings) +Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform's default storage. + +[Learn more →](/agent-platform/administration/agent-behavior-settings)

Outbound DTMF Tones

@@ -67,15 +77,21 @@ Voice agents can now send outbound DTMF tones during a call, enabling interactio

Genesys Cloud Integrations

-Artemis now integrates with Genesys Cloud on two fronts: the **Audio Connector** for live voice calls routed from Genesys Cloud, and **Open Messaging** for digital/text conversations routed through Genesys Cloud's contact center. [Learn more →](/agent-platform/channels) +Artemis now integrates with Genesys Cloud on two fronts: the **Audio Connector** for live voice calls routed from Genesys Cloud, and **Open Messaging** for digital/text conversations routed through Genesys Cloud's contact center. + +[Learn more →](/agent-platform/channels)

Voice Transcript Sync and Pre-Transfer History on Handoff

-When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context. [Learn more →](/agent-platform/transfer-sessions) +When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context. + +[Learn more →](/agent-platform/transfer-sessions)

Voice Agent Transfer via Kore Voice Gateway

-Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target. [Learn more →](/agent-platform/channels/voice) +Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target. + +[Learn more →](/agent-platform/channels/voice)

Custom Vocabulary and Keyword Boosting for Speech-to-Text

@@ -83,7 +99,9 @@ Voice channels now support custom vocabulary and keyword boosting for speech-to-

Locale-Aware Agent Responses

-Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations. [Learn more →](/agent-platform/administration/general-settings) +Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations. + +[Learn more →](/agent-platform/administration/general-settings)

Channel-Appropriate Response Formatting

@@ -95,22 +113,30 @@ A single reasoning agent can now reliably produce channel-appropriate output—M

SOAP/WSDL Integration Support

-Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning. [Learn more →](/agent-platform/abl-reference/tools) +Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning. + +[Learn more →](/agent-platform/abl-reference/tools)

Integration Actions as Agent Tools

-Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically. [Learn more →](/agent-platform/tools-overview) +Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically. + +[Learn more →](/agent-platform/tools-overview)

Webhook Transport for Contact-Center Handoff

-Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation. [Learn more →](/agent-platform/escalate) +Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation. + +[Learn more →](/agent-platform/escalate)

Knowledge Base and Search AI

New Packaged Connectors: Confluence, ServiceNow, SFTP, and Google Drive

-The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors. [Learn more →](/agent-platform/custom-connector) +The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors. + +[Learn more →](/agent-platform/custom-connector)

Custom Script Pipeline Stage

@@ -118,25 +144,35 @@ SearchAI ingestion pipelines now support a custom 'Transform Script' stage, lett

Search Query Debugging Controls

-The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline. [Learn more →](/agent-platform/knowledge) +The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline. + +[Learn more →](/agent-platform/knowledge)

Knowledge Base Export in Reusable Agent Modules

-Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module's indexed content without duplicating storage. [Learn more →](/agent-platform/projects) +Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module's indexed content without duplicating storage. + +[Learn more →](/agent-platform/projects)

Security, Identity, and Access

Workspace-Aware Enterprise SSO

-Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls. [Learn more →](/agent-platform/administration/workspace-and-team) +Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls. + +[Learn more →](/agent-platform/administration/workspace-and-team)

Custom Roles

-Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control. [Learn more →](/agent-platform/administration/workspace-and-team) +Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control. + +[Learn more →](/agent-platform/administration/workspace-and-team)

Expanded Azure Key Vault BYOK Authentication Options

-Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access. [Learn more →](/agent-platform/administration/workspace-and-team) +Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access. + +[Learn more →](/agent-platform/administration/workspace-and-team)

Per-Tenant Platform-Managed Key Governance

@@ -144,7 +180,9 @@ Platform administrators can now view and manage Platform-Managed (Kore-owned) en

Custom PII Redaction with Capture-Group Backreferences

-Custom PII redaction patterns now support regex capture-group backreferences (`\1` / `$1`), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number. [Learn more →](/agent-platform/administration/security-observability-settings) +Custom PII redaction patterns now support regex capture-group backreferences (`\1` / `$1`), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number. + +[Learn more →](/agent-platform/administration/security-observability-settings)

Analytics and Insights

@@ -158,7 +196,9 @@ Aggregate live-session failure alerts now include failure-type summaries.

Custom Metrics and Dimensions for Workflow Analytics

-Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline. [Learn more →](/agent-platform/workflows) +Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline. + +[Learn more →](/agent-platform/workflows)

Dashboard Data Export

@@ -170,13 +210,17 @@ Collected user feedback (ratings, comments, and session references) can now be e

Per-Widget Dimension Filters

-Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters. [Learn more →](/agent-platform/analytics-insights/custom-dashboards) +Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters. + +[Learn more →](/agent-platform/analytics-insights/custom-dashboards)

Administration

Vertex AI via GCP Service-Account Authentication

-The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio. [Learn more →](/agent-platform/supported-models) +The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio. + +[Learn more →](/agent-platform/supported-models)

Auth Profiles Can Reference Environment Variables