How to reset the chat and print the welcome message again without closing the chat window?

[dvmarinoff]

We'd like to be able to reset the chat conversation from inside the chat bot window without closing it. Is there a current SDK API which covers this functionality?

[KartheekPa-Kore]

When isReconnect is set to true, the welcome message is displayed. When set to false, the welcome message is not shown.
self.botConnect.socketConnect(isReconnect: true)
However, currently we cannot reset the chat history without closing the chat window.

[dvmarinoff]

Just tested this with both envs test and prod.

self.botConnect.socketConnect(isReconnect: true)
// or
self.botConnect.socketConnect(isReconnect: false)

The option is not working. Regardless of the flag it randomly prints the welcome message on some reconnects and not on others.

[KartheekPa-Kore]

Here is the commit id of the modifications fccb5e9c

You can call the method below from your retry button action:
startNewSession?()

When startNewSession?() is called, we send the following event:
{
"event_code": "StartNewSession",
"event_message": "Reset the conversation and begin a new session.",
"event_reason": 10
}

Upon receiving this event, generate a new JWT token and reconnect the bot using the code below:

let customJWToken: String = "" // Generate and provide a new JWT token.

self.botConnect.setCustom_JwToken(
customJWToken: customJWToken,
customData: customData,
queryParameters: queryParameters
)

self.botConnect.socketConnect(isReconnect: true)

For a complete implementation example, please refer to ViewController.swift in the sample app.