Providing CASG with some notice that the node has been recently serviced, or if it's blade-mates have been recently serviced.
Generally an indication that the node has had a human looking at it in the last ~10 days.
Or perhaps some sort of metric that could be listed numerically.
Generally -- allowing CASG to skip the history lookup on most of the newly opened tickets.
Providing CASG with some notice that the node has been recently serviced, or if it's blade-mates have been recently serviced.
Generally an indication that the node has had a human looking at it in the last ~10 days.
Or perhaps some sort of metric that could be listed numerically.
Generally -- allowing CASG to skip the history lookup on most of the newly opened tickets.