rt-extension-quickassign/README at master · NETWAYS/rt-extension-quickassign · GitHub

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NAME
    RT-Extension-QuickAssign - Quickly assign ticket people from a
    configured group

DESCRIPTION
    Adds a "Quick Assign" widget to the ticket display page. It lets you
    assign people as Owner, AdminCc, Cc or Requestor by picking them from
    the members of a single configured group, instead of searching the whole
    user database. The member list is rendered into the page, so filtering
    happens instantly in the browser without autocomplete queries - useful
    on installations with a very large number of contacts.

    The widget also offers one-click Take and Add me as AdminCc buttons, and
    each AdminCc, Cc and Requestor in the People box gets a small remove
    button. All updates go through RT's standard ticket update machinery
    (rights checks and notifications apply) and refresh the People box in
    place without a page reload.

RT VERSION
    Works with RT 6.

    For RT 4.4 use version 1.x of this extension.

INSTALLATION
    "perl Makefile.PL"
    "make"
    "make install"
        May need root permissions

    Edit your /opt/rt6/etc/RT_SiteConfig.pm
        Add this line:

            Plugin('RT::Extension::QuickAssign');

    Clear your mason cache
            rm -rf /opt/rt6/var/mason_data/obj

    Restart your webserver

SETUP
    The widget is not shown automatically. Add it to the ticket display page
    layout: go to Admin -> Page Layouts, edit the layout for class
    "RT::Ticket", page "Display", and place the "QuickAssign" widget where
    you want it (for example below the "People" widget).

CONFIGURATION
  $QuickAssign_Group
    Name of the user-defined group whose members are offered in the Quick
    Assign widget. The widget is hidden if this option is not set.

        Set($QuickAssign_Group, 'Support');

    Note that RT's usual rights apply: to be assigned as owner, the picked
    user needs the "OwnTicket" right on the ticket's queue.

  $QuickAssign_ExtraUsers
    Optional list of user names offered in the Quick Assign widget in
    addition to the group members, for example shared or role accounts.
    Unknown and disabled users are skipped.

        Set($QuickAssign_ExtraUsers, ['NETWAYS']);

LIMITATIONS
    The remove buttons in the People box are only shown if the current user
    has the "ModifyTicket" right. Group watchers do not get a remove button,
    as RT core offers no hook for decorating them; remove them via the
    People box inline edit instead.

AUTHOR
    NETWAYS GmbH <lt>support@netways.de<gt>

BUGS
    All bugs should be reported on GitHub
    <https://github.com/NETWAYS/rt-extension-quickassign/issues>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2018-2026 by NETWAYS GmbH

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991