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Copy file name to clipboardExpand all lines: README.md
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<table data-view="cards"><thead><tr><th data-type="content-ref"></th><th></th></tr></thead><tbody><tr><td><a href="on-premises-publisher/">on-premises-publisher</a></td><td>Our all-in-one solution for managing third-party application updates across your enterprise.</td></tr><tr><td><a href="patch-my-pc-cloud/">patch-my-pc-cloud</a></td><td>Streamlining your app management with a single SaaS portal that seamlessly integrates with our Publisher and Intune.</td></tr><tr><td><a href="patch-my-pc-cve-insights/">patch-my-pc-cve-insights</a></td><td>Our real-time vulnerability alerting and awareness tool that helps Security and IT teams cut through the noise, respond faster, and stay aligned.</td></tr><tr><td><a href="patch-my-pc-insights/">patch-my-pc-insights</a></td><td>Our powerful suite that transforms your data into dynamic, visually rich dashboards, offering everything from software and update compliance to detailed hardware and device insights, trend analysis, and threat detection.</td></tr><tr><td><a href="patch-my-pc-mem-patching-optimizer/">patch-my-pc-mem-patching-optimizer</a></td><td>Our free, easy-to-use tool that helps analyze your WSUS & ConfigMgr environments for known issues and provides recommended best practices.</td></tr><tr><td><a href="patch-my-pc-roi-tool.md">patch-my-pc-roi-tool.md</a></td><td>Helps you calculate the Return on Investment on the products supported in our current catalog you are using in your environment.</td></tr><tr><td><a href="patch-my-pc-product-reference/">patch-my-pc-product-reference</a></td><td>Contains reference articles that apply to multiple products.</td></tr></tbody></table>
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<blockquoteclass="wp-block-quote">
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<p>**Note**</p>
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<p>If you have any feedback or comments on our docs, please email [docs@patchmypc.com](mailto:docs@patchmypc.com).</p>
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</blockquote>
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**Note**
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If you have any feedback or comments on our docs, please email [docs@patchmypc.com](mailto:docs@patchmypc.com).
Copy file name to clipboardExpand all lines: get-help/live-demo-setup-and-review-calls/README.md
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# Live Demo, Setup & Review Calls
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<p>For general product advice or support, please visit our <ahref="https://patchmypc.com/technical-support">Technical Support</a> page. Submitting your request there ensures immediate notification to our engineers, who will assign a qualified expert to your case.</p>
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<p>Booking a call using the links on this page for other support needs may result in the assigned engineer redirecting you to our <ahref="https://patchmypc.com/technical-support">Technical Support</a> page to ensure proper handling of your support case by a qualified support expert.</p>
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For general product advice or support, please visit our [Technical Support](https://patchmypc.com/technical-support) page. Submitting your request there ensures immediate notification to our engineers, who will assign a qualified expert to your case.
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Booking a call using the links on this page for other support needs may result in the assigned engineer redirecting you to our [Technical Support](https://patchmypc.com/technical-support) page to ensure proper handling of your support case by a qualified support expert.
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{% endhint %}
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If you are unsure which type of call you would like to book, please use this decision tree below.
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.png"Book a call - decision tree")
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<figure><imgsrc="../../.gitbook/assets/image(595).png"alt=""><figcaption><p>Book a call - decision tree</p></figcaption></figure>
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## Book a Live Demo
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* Reporting
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* Answer all your questions
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<p><ahref="https://patchmypc.com/schedule-live-demo">Book a Live Demo</a><ahref="https://patchmypc.com/schedule-live-demo?utm_source=github\&utm_medium=referral\&utm_content=docs-article"> </a></p>
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{% hint style="success" %}
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[Book a Live Demo](https://patchmypc.com/schedule-live-demo)[](https://patchmypc.com/schedule-live-demo?utm_source=github\&utm_medium=referral\&utm_content=docs-article)
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{% endhint %}
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### Book a Guided Setup Call
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<p>If Patch My PC is already set up in your environment, you may wish to schedule an <ahref="https://patchmypc.com/environment-review-call">Environment Review and Q\&A Session</a> where our engineers can provide a proactive review of your current installation.</p>
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</blockquote>
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{% hint style="warning" %}
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If Patch My PC is already set up in your environment, you may wish to schedule an [Environment Review and Q\&A Session](https://patchmypc.com/environment-review-call)where our engineers can provide a proactive review of your current installation.
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{% endhint %}
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During a setup call, an [engineer](https://patchmypc.com/about-us#meet-the-team) will help you with the initial setup of Patch My PC solutions and their integration with Microsoft Intune, Microsoft Configuration or Microsoft WSUS. We will show you the [customization options](https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications) and will have plenty of time for Q\&A throughout the call.
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* With technical support enquiries that are not related to the initial setting up & integration of our products in your environment
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* Build & troubleshoot Custom Apps
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<p><ahref="https://patchmypc.com/schedule-setup-call?utm_source=github\&utm_medium=referral\&utm_content=docs-article">Book a Guided Setup Call</a></p>
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</blockquote>
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{% hint style="success" %}
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[Book a Guided Setup Call](https://patchmypc.com/schedule-setup-call?utm_source=github\&utm_medium=referral\&utm_content=docs-article)
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{% endhint %}
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### Book an Environment Review Call
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<p>If Patch My PC is not yet set up in your environment, you may wish to schedule a <ahref="https://patchmypc.com/schedule-setup-call">Guided Product Setup Call</a> instead so an engineer can help you with the initial implementation of Patch My PC.</p>
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</blockquote>
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{% hint style="warning" %}
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If Patch My PC is not yet set up in your environment, you may wish to schedule a [Guided Product Setup Call](https://patchmypc.com/schedule-setup-call)instead so an engineer can help you with the initial implementation of Patch My PC.
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{% endhint %}
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During an environment review call, an [engineer](https://patchmypc.com/about-us#meet-the-team) will provide a proactive review of your current configuration of Patch My PC's products, how they integrate with Microsoft Intune, Microsoft Configuration or Microsoft WSUS and will have plenty of time for Q\&A throughout the call.
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* With technical support enquiries
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* Build & troubleshoot Custom Apps
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<blockquoteclass="wp-block-quote">
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<p><ahref="https://patchmypc.com/environment-review-call?utm_source=github\&utm_medium=referral\&utm_content=docs-article">Book an Environment Review Call</a></p>
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[Book an Environment Review Call](https://patchmypc.com/environment-review-call?utm_source=github\&utm_medium=referral\&utm_content=docs-article)
<p>Some Patch My PC log files listed above may be found in **%WinDir%\CCM** folder if that folder exists.</p>
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</blockquote>
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{% hint style="info" %}
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**Note**
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Some Patch My PC log files listed above may be found in **%WinDir%\CCM** folder if that folder exists.
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{% endhint %}
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### **SCCM Applications Failing to Install on Client Devices**
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* %WinDir%\CCM\Logs (Possible location)
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* If **unable to locate** a current [**PatchDownloader.log**](https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/hierarchy/log-files#BKMK_SU_NAPLog), check HKLM\SOFTWARE\Microsoft\CCM\Logging\\@Global:**LogDirectory** on the [**site server**](https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/hierarchy/plan-for-site-system-servers-and-site-system-roles#configuration-manager-site-server)
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### **Updates Failing to Download to Deployment Package using SCCM Console**
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%temp%\PatchDownloader*.log
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```
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<p>**Note**</p>
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<p>If you are using an RDP session, the **patchdownloader.log** may be in a numbered sub-folder in your **Users** **%temp%** folder.</p>
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**Note**
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If you are using an RDP session, the **patchdownloader.log** may be in a numbered sub-folder in your **Users****%temp%** folder.
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{% endhint %}
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### **Patch My PC Publisher - How to Enable Debug Logging**
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1. Open the Publisher
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2. Click on the **General** tab
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3. In the dropdown under **Logging Options** select **Debug**\
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4. Close the Publisher
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5. Open Services.msc and locate the **PatchMyPCService**
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Welcome to the official home page for our home-based solution, Patch My PC (PMPC) Home updater.
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<p>**Note**</p>
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<p>As we are currently migrating all of the product documentation from the existing <ahref="https://patchmypc.com/product/home-updater">Home Update Home Page</a> to here, you should consult both the current home page and this section of our product documentation for information relating to Home Updater.</p>
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<p>We appreciate this is not ideal and will remove the message once the transition is complete.</p>
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</blockquote>
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**Note**
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As we are currently migrating all of the product documentation from the existing [Home Update Home Page](https://patchmypc.com/product/home-updater) to here, you should consult both the current home page and this section of our product documentation for information relating to Home Updater.
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We appreciate this is not ideal and will remove the message once the transition is complete.
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Welcome to the official home page for Patch my PC's (PMPC's) On-Premises Publisher.
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<p>**Important**</p>
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<p>We are currently reviewing and migrating all of our current Publisher-related content to this space, which should be considered as the most up-to-date.</p>
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<p>Once content has been migrated to this location, it will be deleted from the old location to avoid duplication and confusion.</p>
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<p>This is not a small undertaking and will take us some time to complete. We realize there will be some inconvenience to you with content being split across locations, which is why we always recommend using the **Search** function to find what you are looking for.</p>
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<p>If you encounter any documentation-related issues or have any feedback, feel free to email [docs@patchmypc.com](mailto:docs@patchmypc.com).</p>
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**Important**
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We are currently reviewing and migrating all of our current Publisher-related content to this space, which should be considered as the most up-to-date.
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Once content has been migrated to this location, it will be deleted from the old location to avoid duplication and confusion.
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This is not a small undertaking and will take us some time to complete. We realize there will be some inconvenience to you with content being split across locations, which is why we always recommend using the **Search** function to find what you are looking for.
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If you encounter any documentation-related issues or have any feedback, feel free to email [docs@patchmypc.com](mailto:docs@patchmypc.com).
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{% endhint %}
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The configuration guides will help you setup the Patch My PC On-Premises Publisher (Publisher) with Microsoft Configuration Manager and Microsoft Intune.
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