Help/FAQ.htm at master · Rollins/Help · GitHub

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      Jump To:</h4>
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      <li><a href="downloads.htm">PDFs</a></li>
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      <li><a href="international.htm">International Franchise</a></li>
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<h1> <p align="left" style="margin-left:40px;">Frequently Asked Questions</p></h1>
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  <p><a href="#lpage">How Do I Create a Landing Page?</a></p>
    <p><a href="#leaddata">Where Can I Find the Latest Data on Leads?</a></p><a href="#leaddata">
    </a><p><a href="#leaddata"></a><a href="#v1access">How Do I Request Access to VersionOne?</a></p><a href="#v1access">
    </a><p><a href="#v1access"></a><a href="#moreinfoagile">Where Can I Learn About Agile Methodologies? </a></p><a href="#moreinfoagile">
    </a><p><a href="#phonewebtrack"></a><a href="#phonewebtrack">How Are Phone and Web Leads Tracked?</a></p><a href="#phonewebtrack">
    </a><p><a href="#phonewebtrack"></a><a href="#sitedown">What Should I Do if a Website is Down?</a></p><a href="#sitedown">
    </a><p><a href="#sitedown"></a><a href="#userstoryinfo">What Information is Required in a User Story? </a></p><a href="#userstoryinfo">
    </a><p><a href="#userstoryinfo"></a><a href="#latestcode">How Can I Ensure I Have the Latest Version of the Code Base? </a></p><a href="#latestcode">
    </a><p><a href="#latestcode"></a><a href="#commitlog">Can I See the Details of Recent Commits in a GitHub Repository?</a></p><a href="#commitlog">
    </a><p><a href="#commitlog"></a><a href="#siteimageload">My Website Isn't Loading Images. What Should I Do?</a></p><a href="#siteimageload">
</a></ul><a href="#siteimageload">
&nbsp;</a></div>
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  <h4 id="lpage" style="margin-left:40px; margin-top:300px">How Do I Create a Landing Page?</h4>

<p style="margin-left:40px">Use the Marketing Command Center to <a href="mcc.htm#mcclanding">create a landing page</a>, or contact the <a href="mailto:marketingtechnology@rollins.com">Marketing Technology Team</a> for more information.</p>

<h4 id="leaddata" style="margin-left:40px; margin-top:300px">Where Can I Find the Latest Data on Leads?</h4>
<p style="margin-left:40px">Use the Marketing Command Center to view lead data. See <a href="mcc.htm">Using the Marketing Command Center</a> for more information.</p>

<h4 id="v1access" style="margin-left:40px; margin-top:300px">How Do I Request Access to VersionOne?</h4>
<p style="margin-left:40px">The Rollins Marketing team can access our VersionOne tool at <a href="https://www11.v1host.com/Rollins">https://www11.v1host.com/Rollins</a>. </p>
<p style="margin-left:40px"> To request login credentials, email <a href="mailto:marketingtechnology@rollins.com">marketingtechnology@rollins.com.</a></p>
<p style="margin-left:40px">See <a href="VersionOne.htm">Using Version One </a>for more information.</p>
<h4 id="moreinfoagile" style="margin-left:40px; margin-top:300px">Where Can I Learn About Agile Methodologies? </h4>
<p style="margin-left:40px">See the <a href="Sprint_Deploy.htm#sprintagile">About Agile Software Development </a>help topic for basic information on Agile methodologies. For further information, see:</p>
<ul style="margin-left: 0px">
  <p><a href="Sprint_Deploy.htm">Sprint Cycle and Deployment</a><a href="#sitedown"> </a></p>
<p><a href="https://www.agilealliance.org/agile101/agile-glossary/">Agile Terminology</a><a href="#sitedown"> </a></p>
  <p><a href="https://www.agilealliance.org/agile101/">Agile Alliance</a></p>
  <p><a href="http://www.collab.net/services/training/agile_e-learning">Scrum Training Series</a></p>
  <p><a href="http://www.scrumguides.org/">Scrum Guide</a></p>
  <p><a href="https://www.versionone.com/resources/">VersionOne Agile Resources</a></p>
</ul>
<p style="margin-left:40px">&nbsp;</p>

<h4 id="phonewebtrack" style="margin-left:40px; margin-top:300px">How Are Phone and Web Leads Tracked?</h4>
<p style="margin-left:40px">Marketing Technology uses a conversion workflow to combine data from several sources. This workflow gathers records such as caller data, click data, campaign code, and revenue data, then matches and combines this data for viewing in the Marin platform. See <a href="phonekeyword.htm">Phone and Web Leads Tracking</a> for detailed information.</p>
<h4 id="sitedown" style="margin-left:40px; margin-top:300px">What Should I Do if a Website is Down?</h4>
<p style="margin-left:40px">If a franchisee, consumer, or Rollins employee is unable to access International Franchise website, try the troubleshooting steps in <a href="risk.html#riskfrandown">International Franchise Site is Inaccessible</a>, then escalate to the Marketing Technology team.</p>
<p style="margin-left:40px">  If you suspect that an Orkin website is down, escalate this to the Marketing Technology team by emailing  <a href="mailto:marketingtechnology@rollins.com">MarketingTechAlerts@Rollins.com.</a> See <a href="risk.htm#riskorkdown">Orkin.com or Orkincanada.ca is Down </a> for more information.</p>
<h4 id="userstoryinfo" style="margin-left:40px; margin-top:300px">What Information is Required in a User Story?</h4>
<p style="margin-left:40px">See the <a href="VersionOne.htm#v1track">Tracking Progress in VersionOne</a> help topic for information on creating user stories and tasks.</p>
<h4 id="latestcode" style="margin-left:40px; margin-top:300px">How Can I Ensure I Have the Latest Version of the Code Base? </h4>
<p style="margin-left:40px">To  ensure you are always working on the latest code base, pull from the  <u>dev.orkin.com</u> repository, resolve any conflicts,
  then push the code back
  to <u>dev.orkin.com</u>.</p>
<p style="margin-left:40px">See <a href="github.htm#ghubrisk">Mitigating Risk in GitHub Version Control</a> for more information.<br>
</p>
</p>

<h4 id="commitlog" style="margin-left:40px; margin-top:300px">Can I See the Details of Recent Commits in a GitHub Repository?</h4>
<p style="margin-left:40px">GitHub provides two methods of viewing the history of commit actions. See <a href="github.htm#ghubhist">Viewing Commit History</a>  for more information.</p>
<h4 id="siteimageload" style="margin-left:40px; margin-top:300px">My Website Isn't Loading Images. What Should I Do?</h4>
<p style="margin-left:40px">If a franchisee, consumer, or Rollins employee experiences image loading problems on a website, or recent updates are not displayed, follow the troubleshooting steps in <a href="risk.htm#risknoimage">Site Does Not Display Images or Updated Content</a><br>
</p>
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