Help/sys_monitoring.htm at master · Rollins/Help · GitHub

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<title>System Monitoring</title>
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<h1> <p align="left" style="margin-left:40px;">System Monitoring</p></h1>
<p align="left" style="margin-left:40px;">Use this topic to learn about the tools and processes used to monitor  the up-time, down-time, and response time of our websites and systems.</p>

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  <p align="left" style="margin-left:40px;"><strong>In this article:</strong></p>
  <ul>
  <p><a href="#pingdom">Pingdom</a></p>
  <p><a href="#googlean">Google Analytics</a></p>
    <p><a href="#healthmonitor">Health Monitoring</a></p>
    <p><a href="#sysmonrisk">Troubleshooting</a></p>
        <p><a href="#sysmonrelated">Related Topics</a></p>

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 <br>
<h4 id="pingdom" style="margin-left: 40px; margin-top: 100px; border-top: thin solid #bcbeb0; width:30%">
  Pingdom</h4>
<p style="margin-left: 40px;">Rollins websites are monitored&nbsp;by&nbsp;<a href="http://www.pingdom.com" rel="nofollow noopener noreferrer" target="_blank">Pingdom</a>. The service pings each site every five minutes. If the site fails to respond, Pingdom notifies the Marketing Technology team. Some sites are also monitored for specific page strings, such as the page title. If those strings cannot be located, Pingdom notifies the team.</p>
<p style="margin-left: 40px;">Pingdom also provides performance reports on these websites.</p><br>
<h4 id="googlean" style="margin-left: 40px; margin-top: 100px; border-top: thin solid #bcbeb0; width:30%">	Google Analytics</h4>
<p style="margin-left: 40px;">
	Google Analytics monitors site traffic. Alerts are in place that notify the Marketing team if site traffic falls below a specified threshold. Google Analytics also provides a response time report.</p>
<p style="margin-left: 40px;">&nbsp;</p>
<h4 id="healthmonitor" style="margin-left: 40px; margin-top: 100px; border-top: thin solid #bcbeb0; width:30%">	Website Health Monitoring</h4>
<p style="margin-left: 40px;">
	The <a href="https://msdn.microsoft.com/en-us/library/bb398933.aspx" rel="nofollow noopener noreferrer" target="_blank">ASP.Net Health Monitoring</a> service monitors most of our websites and reports user-facing errors. This service notifies the Marketing Technology team othe site performance, assists the team in diagnosing problems, and logs both errors and benign events.</p>
<h4 id="sysmonrisk" style="margin-left: 40px; margin-top: 100px; border-top: thin solid #bcbeb0; width:30%">Troubleshooting</h4>
<p style="margin-left: 40px;"> <a href="risk.htm#riskbasic">Common troubleshooting procedures</a> can help diagnose and resolve many website issues, such as site <a href="risk.htm#risknoimage">refresh problems</a> and <a href="risk.htm#riskfrandown">network connectivity errors</a>.</p>
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<p id="sysmonrelated" align="left" style="margin-left:40px; margin-top:100px"><strong>Related Topics:</strong></p>
<ul>
  <p><a href="bestpractices.htm">Best Practices</a></p>
  <p><a href="Glossaries.htm">Glossaries</a></p>
  <p><a href="risk.htm">Troubleshooting and Risk</a> </p>
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