TicketingTicketResultData.md

TicketingTicketResultData

Fields

Field	Type	Required	Description	Example
id	JsonNullable<String>	➖	Unique identifier	8187e5da-dc77-475e-9949-af0f1fa4e4e3
remoteId	JsonNullable<String>	➖	Provider's unique identifier	8187e5da-dc77-475e-9949-af0f1fa4e4e3
unifiedCustomFields	Map<String, Object>	➖	Custom Unified Fields configured in your StackOne project	{ "my_project_custom_field_1": "REF-1236", "my_project_custom_field_2": "some other value" }
title	JsonNullable<String>	➖	The title or subject of the ticket	System outage in production environment
creatorId	JsonNullable<String>	➖	The creator of the ticket	user-001
reporters	List<String>	➖	Users who reported the ticket	[ "user-001", "user-002" ]
assignees	List<String>	➖	Agents assigned to the ticket	[ "user-001", "user-002" ]
content	List<TicketingContent>	➖	Array of content associated with the ticket
parentId	JsonNullable<String>	➖	ID of the parent ticket if this is a sub-ticket	ticket-002
priority	JsonNullable<TicketingTicketResultPriority>	➖	Priority of the ticket
tags	List<String>	➖	The tags of the ticket	[ "tag-001", "tag-002" ]
projects	List<TicketingProject>	➖	Projects the ticket belongs to
ticketNumber	JsonNullable<String>	➖	The unique ticket number or reference ID	ticket-001
type	JsonNullable<TicketingTicketResultType>	➖	The type of the ticket
closedAt	OffsetDateTime	➖	The date the ticket was closed	2021-01-01T01:01:01.000Z
ticketUrl	JsonNullable<String>	➖	URL to view the ticket in the source system	https://help.company.com/tickets/SUP-5689
status	JsonNullable<TicketingTicketResultStatus>	➖	Current status of the ticket
organization	JsonNullable<TicketingTicketResultOrganization>	➖	Organization associated with the ticket
components	List<TicketingComponent>	➖	Components associated with the ticket
createdAt	OffsetDateTime	➖	The timestamp when the record was created	2021-01-01T01:01:01.000Z
updatedAt	OffsetDateTime	➖	The timestamp when the record was last updated	2021-01-01T01:01:01.000Z