| Field | Type | Required | Description | Example |
|---|---|---|---|---|
id |
?string | ➖ | Unique identifier | 8187e5da-dc77-475e-9949-af0f1fa4e4e3 |
remoteId |
?string | ➖ | Provider's unique identifier | 8187e5da-dc77-475e-9949-af0f1fa4e4e3 |
unifiedCustomFields |
array<string, mixed> | ➖ | Custom Unified Fields configured in your StackOne project | { "my_project_custom_field_1": "REF-1236", "my_project_custom_field_2": "some other value" } |
title |
?string | ➖ | The title or subject of the ticket | System outage in production environment |
creatorId |
?string | ➖ | The creator of the ticket | user-001 |
reporters |
array<string> | ➖ | Users who reported the ticket | [ "user-001", "user-002" ] |
assignees |
array<string> | ➖ | Agents assigned to the ticket | [ "user-001", "user-002" ] |
content |
array<Components\TicketingContent> | ➖ | Array of content associated with the ticket | |
parentId |
?string | ➖ | ID of the parent ticket if this is a sub-ticket | ticket-002 |
priority |
?Components\TicketingTicketResultPriority | ➖ | Priority of the ticket | |
tags |
array<string> | ➖ | The tags of the ticket | [ "tag-001", "tag-002" ] |
projects |
array<Components\TicketingProject> | ➖ | Projects the ticket belongs to | |
ticketNumber |
?string | ➖ | The unique ticket number or reference ID | ticket-001 |
type |
?Components\TicketingTicketResultType | ➖ | The type of the ticket | |
closedAt |
\DateTime | ➖ | The date the ticket was closed | 2021-01-01T01:01:01.000Z |
ticketUrl |
?string | ➖ | URL to view the ticket in the source system | https://help.company.com/tickets/SUP-5689 |
status |
?Components\TicketingTicketResultStatus | ➖ | Current status of the ticket | |
organization |
?Components\TicketingTicketResultOrganization | ➖ | Organization associated with the ticket | |
components |
array<Components\TicketingComponent> | ➖ | Components associated with the ticket | |
createdAt |
\DateTime | ➖ | The timestamp when the record was created | 2021-01-01T01:01:01.000Z |
updatedAt |
\DateTime | ➖ | The timestamp when the record was last updated | 2021-01-01T01:01:01.000Z |