| Field | Type | Required | Description | Example |
|---|---|---|---|---|
assignees |
T::Array<::String> | ➖ | Agents assigned to the ticket | [ "user-001", "user-002" ] |
closed_at |
Date | ➖ | The date the ticket was closed | 2021-01-01T01:01:01.000Z |
components |
T::Array<Models::Shared::TicketingComponent> | ➖ | Components associated with the ticket | |
content |
T::Array<Models::Shared::TicketingContent> | ➖ | Array of content associated with the ticket | |
created_at |
Date | ➖ | The timestamp when the record was created | 2021-01-01T01:01:01.000Z |
creator_id |
T.nilable(::String) | ➖ | The creator of the ticket | user-001 |
id |
T.nilable(::String) | ➖ | Unique identifier | 8187e5da-dc77-475e-9949-af0f1fa4e4e3 |
organization |
T.nilable(Models::Shared::TicketingTicketResultOrganization) | ➖ | Organization associated with the ticket | |
parent_id |
T.nilable(::String) | ➖ | ID of the parent ticket if this is a sub-ticket | ticket-002 |
priority |
T.nilable(Models::Shared::TicketingTicketResultPriority) | ➖ | Priority of the ticket | |
projects |
T::Array<Models::Shared::TicketingProject> | ➖ | Projects the ticket belongs to | |
remote_id |
T.nilable(::String) | ➖ | Provider's unique identifier | 8187e5da-dc77-475e-9949-af0f1fa4e4e3 |
reporters |
T::Array<::String> | ➖ | Users who reported the ticket | [ "user-001", "user-002" ] |
status |
T.nilable(Models::Shared::TicketingTicketResultStatus) | ➖ | Current status of the ticket | |
tags |
T::Array<::String> | ➖ | The tags of the ticket | [ "tag-001", "tag-002" ] |
ticket_number |
T.nilable(::String) | ➖ | The unique ticket number or reference ID | ticket-001 |
ticket_url |
T.nilable(::String) | ➖ | URL to view the ticket in the source system | https://help.company.com/tickets/SUP-5689 |
title |
T.nilable(::String) | ➖ | The title or subject of the ticket | System outage in production environment |
type |
T.nilable(Models::Shared::TicketingTicketResultType) | ➖ | The type of the ticket | |
unified_custom_fields |
T::Hash[Symbol, ::Object] | ➖ | Custom Unified Fields configured in your StackOne project | { "my_project_custom_field_1": "REF-1236", "my_project_custom_field_2": "some other value" } |
updated_at |
Date | ➖ | The timestamp when the record was last updated | 2021-01-01T01:01:01.000Z |