| Field | Type | Required | Description | Example |
|---|---|---|---|---|
assignees |
T::Array<::String> | ➖ | Agents assigned to the ticket | [ "user-001", "user-002" ] |
component_ids |
T.nilable(::String) | ➖ | Components to associate with the ticket | [ "component-001", "component-002" ] |
content |
T::Array<Models::Shared::TicketingContent> | ➖ | Array of content associated with the ticket | |
parent_id |
T.nilable(::String) | ➖ | ID of the parent ticket if this is a sub-ticket | ticket-002 |
priority |
T.nilable(Models::Shared::TicketingTicketUpdateRequestDtoPriority) | ➖ | Priority of the ticket | |
project_id |
T.nilable(::String) | ➖ | Project the ticket belongs to | project-001 |
reporters |
T::Array<::String> | ➖ | Users who reported the ticket | [ "user-001", "user-002" ] |
status |
T.nilable(Models::Shared::TicketingTicketUpdateRequestDtoStatus) | ➖ | Current status of the ticket | |
tags |
T::Array<::String> | ➖ | The tags of the ticket | [ "tag-001", "tag-002" ] |
title |
T.nilable(::String) | ➖ | The title or subject of the ticket | System outage in production environment |
unified_custom_fields |
T::Hash[Symbol, ::Object] | ➖ | Custom Unified Fields configured in your StackOne project | { "my_project_custom_field_1": "REF-1236", "my_project_custom_field_2": "some other value" } |