vector-sdk-docs/troubleshooting.html at master · Victor-Internal-Archive/vector-sdk-docs · GitHub

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  <div class="section" id="troubleshooting">
<span id="id1"></span><h1>Troubleshooting<a class="headerlink" href="troubleshooting.html#troubleshooting" title="Permalink to this headline">¶</a></h1>
<div class="section" id="failure-to-install-python-package">
<h2>Failure to Install Python Package<a class="headerlink" href="troubleshooting.html#failure-to-install-python-package" title="Permalink to this headline">¶</a></h2>
<p>If you run into trouble installing Python packages, please upgrade your pip install as follows:</p>
<blockquote>
<div><p>On macOS and Linux:</p>
<div class="highlight-default notranslate"><div class="highlight"><pre><span></span><span class="n">pip3</span> <span class="n">install</span> <span class="o">-</span><span class="n">U</span> <span class="n">pip</span>
</pre></div>
</div>
<p>On Windows:</p>
<div class="highlight-default notranslate"><div class="highlight"><pre><span></span><span class="n">python</span> <span class="o">-</span><span class="n">m</span> <span class="n">pip</span> <span class="n">install</span> <span class="o">--</span><span class="n">upgrade</span> <span class="n">pip</span>
</pre></div>
</div>
<p>Alternatively on Windows, try:</p>
<div class="highlight-default notranslate"><div class="highlight"><pre><span></span><span class="n">py</span> <span class="o">-</span><span class="mi">3</span> <span class="o">-</span><span class="n">m</span> <span class="n">pip</span> <span class="n">install</span> <span class="o">--</span><span class="n">upgrade</span> <span class="n">pip</span>
</pre></div>
</div>
<p>You may also need to update Python setuptools (for instance, for error <code class="docutils literal notranslate"><span class="pre">AttributeError:</span> <span class="pre">'_NamespacePath'</span> <span class="pre">object</span> <span class="pre">has</span> <span class="pre">no</span> <span class="pre">attribute</span> <span class="pre">'sort'</span></code>):</p>
<div class="highlight-default notranslate"><div class="highlight"><pre><span></span><span class="n">pip</span> <span class="n">install</span> <span class="o">--</span><span class="n">upgrade</span> <span class="n">setuptools</span>
</pre></div>
</div>
<p>After applying these updates, retry your Python package installation.</p>
</div></blockquote>
</div>
<div class="section" id="tutorial-program-does-not-run">
<h2>Tutorial program does not run<a class="headerlink" href="troubleshooting.html#tutorial-program-does-not-run" title="Permalink to this headline">¶</a></h2>
<p>Before running a Python program, be sure you can see Vector’s eyes. If instead you see an image of a mobile device, the Customer Care Info screen, a missing Wifi icon, or something else, please complete setup of your Vector first and then you will be ready set up the SDK.</p>
<p>Also, check whether Vector’s IP address has changed since the last time you ran <code class="docutils literal notranslate"><span class="pre">anki_vector.configure</span></code>. If so, see <a class="reference internal" href="advanced-tips.html#moving-between-wifi"><span class="std std-ref">Moving Vector between WiFi networks</span></a> to set up the robot with the new IP address.</p>
</div>
<div class="section" id="failure-to-run-anki-vector-configure">
<h2>Failure to run anki_vector.configure<a class="headerlink" href="troubleshooting.html#failure-to-run-anki-vector-configure" title="Permalink to this headline">¶</a></h2>
<p>The prerequisites to run the <code class="docutils literal notranslate"><span class="pre">anki_vector.configure</span></code> executable submodule successfully are:</p>
<ul class="simple">
<li><p>You have successfully created an Anki account.</p></li>
<li><p>Vector has been set up with the Vector companion app.</p></li>
<li><p>The Vector companion app is <em>not</em> currently connected to Vector.</p></li>
<li><p>Vector is connected to the same network as your computer.</p></li>
<li><p>The <code class="docutils literal notranslate"><span class="pre">anki_vector</span></code> Python package must be installed.</p></li>
<li><p>You can see Vector’s eyes on his screen.</p></li>
</ul>
</div>
<div class="section" id="vector-behaves-unexpectedly">
<h2>Vector behaves unexpectedly<a class="headerlink" href="troubleshooting.html#vector-behaves-unexpectedly" title="Permalink to this headline">¶</a></h2>
<p>You may need to reboot your robot when you are finished running programs with the pre-alpha Vector SDK.</p>
</div>
<div class="section" id="can-t-find-robot-name">
<h2>Can’t find robot name<a class="headerlink" href="troubleshooting.html#can-t-find-robot-name" title="Permalink to this headline">¶</a></h2>
<p>Your Vector robot name looks like “Vector-E5S6”. Find your robot name by placing Vector on the charger and double-clicking Vector’s backpack button.</p>
</div>
<div class="section" id="can-t-find-serial-number">
<h2>Can’t find serial number<a class="headerlink" href="troubleshooting.html#can-t-find-serial-number" title="Permalink to this headline">¶</a></h2>
<p>Your Vector’s serial number looks like “00e20142”. Find your robot serial number on the underside of Vector. Or, find the serial number from Vector’s debug screen: double-click his backpack, move his arms up and down, then look for “ESN” on his screen.</p>
</div>
<div class="section" id="can-t-find-vector-s-ip-address">
<h2>Can’t find Vector’s IP address<a class="headerlink" href="troubleshooting.html#can-t-find-vector-s-ip-address" title="Permalink to this headline">¶</a></h2>
<p>Your Vector IP address looks like “192.168.40.134”. Find the IP address from Vector’s debug screen: double-click his backpack, move his arms up and down, then look for “IP” on his screen.</p>
</div>
<div class="section" id="anki-developer-forums">
<h2>Anki Developer Forums<a class="headerlink" href="troubleshooting.html#anki-developer-forums" title="Permalink to this headline">¶</a></h2>
<p>Please visit the <a class="reference external" href="https://forums.anki.com/">Anki Developer Forums</a> to ask questions, find solutions and for general discussion.</p>
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