EXCEPTION_ACCESS_VIOLATION 8.0

[ronk89]

Please provide a brief summary of the bug

We are seeing intermittent JVM crashes on OpenJDK 8u482 (Temurin) on Windows.

The crashes consistently occur in VMThread at a safepoint, with an EXCEPTION_ACCESS_VIOLATION.

Notably, multiple crashes hit the same problematic frame:
jvm.dll+0x1ebc3a

This appears reproducible on one server under load, while identical environments have not yet reproduced it. Getting it every day. Was on oracle jdk previously for same java version and no issue. Other servers are not getting issue currently

Did you test with the latest update version?

• Yes

Please provide steps to reproduce where possible

No response

Expected Results

For no EXCEPTION_ACCESS_VIOLATION and memory dumps

Actual Results

getting EXCEPTION_ACCESS_VIOLATION with memory dumps every day

What Java Version are you using?

openjdk version "1.8.0_482" OpenJDK Runtime Environment (Temurin)(build 1.8.0_482-b08) OpenJDK 64-Bit Server VM (Temurin)(build 25.482-b08, mixed mode)

What is your operating system and platform?

OS: Windows Server
JVM: OpenJDK 1.8.0_482-b08 (Temurin)
Application: Tomcat (includes tcnative)

How did you install Java?

No response

Did it work before?

worked on oracle jdk of same java version

Did you test with other Java versions?

Relevant log output

Crash excerpt (1)
# A fatal error has been detected by the Java Runtime Environment:
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005)
# Problematic frame:
# V  [jvm.dll+0x1ebc3a]

Current thread (0x...):  VMThread
VM state: at safepoint (normal execution)

Stack:
V  [jvm.dll+0x1ebc3a]
V  [jvm.dll+0x22f072]
V  [jvm.dll+0x27952c]
...
Crash excerpt (2)
# Problematic frame:
# V  [jvm.dll+0x1ebc3a]

Some crashes fail during error reporting:
error occurred during error reporting (0xc0000005)
Occurs under load but not at 100% heap usage
Seen with G1GC and also with ParallelGC

[ronk89]

hs_err_pid2912.log

hs_err_pid8460.log

hs_err_pid7028.log

[karianna]

@ronk89 Can you double confirm that if you use Oracle JDK 8u482 that there are no crashes?

[ronk89]

@karianna apologies previously we were using Oracle JDK 8u211 and hadnt been experiencing any issues

[pacfleck]

I was running Tomcat 9.0.92 with JDK 8.472 without any issues.
After upgrading Java to 8.482, it still worked fine (though not many initializations were tested).
Then I upgraded Tomcat to version 9.0.116, and the same crash started happening when stopping the service.
I tested with Temurin, Liberica, and Azul distributions, and the issue occurred with all of them - although occasionally it doesn’t happen.
What’s strange is that even after downgrading both Tomcat and Java, the problem persisted.
At this point, I’m starting to suspect it might be related to a Windows update.

I will try with Java 11 next time.

[pacfleck]

Same problema on Java 11. I’m really starting to suspect it might be related to some Windows update.

[karianna]

@pacfleck I'd recommend submitting this issue to the Tomcat folks and see if they have any insights.