From 5ce5ae2591d48b8366e843d5451af262b0e0bc89 Mon Sep 17 00:00:00 2001 From: Kunal Dawar Date: Tue, 30 Jun 2026 22:06:55 +0530 Subject: [PATCH 1/2] docs: add Free Tenant Inactivity Policy page --- main/config/navigation/platform.json | 1 + .../free-tenant-inactivity-policy.mdx | 47 +++++++++++++++++++ 2 files changed, 48 insertions(+) create mode 100644 main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx diff --git a/main/config/navigation/platform.json b/main/config/navigation/platform.json index 3daec50381..237251ee26 100644 --- a/main/config/navigation/platform.json +++ b/main/config/navigation/platform.json @@ -57,6 +57,7 @@ ] }, "docs/troubleshoot/customer-support/operational-policies/entity-limit-policy", + "docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy", "docs/troubleshoot/customer-support/versioning-strategy" ] }, diff --git a/main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx b/main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx new file mode 100644 index 0000000000..2a1464f1df --- /dev/null +++ b/main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx @@ -0,0 +1,47 @@ +--- +description: Describes Auth0's inactivity policy for free tenants. +title: Free Tenant Inactivity Policy +--- + +**Effective Date:** June 30, 2026 + +This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you. + +## How It Works + +If your free tenant shows no activity for **90 consecutive days**, it is marked as inactive and the deletion process begins. Auth0 will attempt to send up to three email notifications to the admin email added to your tenant before your tenant is permanently deleted. + +1. **First notice** — sent after 90 days of inactivity +2. **Second notice** — sent after 120 days of inactivity +3. **Final notice** — sent after 150 days of inactivity + +If no activity is detected by the final notice, your tenant is queued for permanent deletion. + + + Keep your administrator email address current in the Auth0 Dashboard. Notifications sent to outdated or invalid addresses do not pause the deletion timeline. + + +## Prevent Deletion + +The best way to keep your free tenant is to maintain regular activity. Auth0 counts any of the following as qualifying activity: + +- A user login through any application on the tenant +- An Auth0 Dashboard login by an administrator +- A Machine-to-Machine (M2M) token request from any application + +Any one of these actions resets the inactivity clock. Auth0 checks for activity on a regular basis, so keeping a scheduled login or token request is sufficient to prevent deletion. + + + If you need to keep a tenant but do not expect regular usage, consider upgrading to a paid plan. Paid tenants are not subject to inactivity deletion. + + +## What Happens to Your Data + +Once a tenant is queued for deletion, all associated data is **permanently and irreversibly deleted**. Auth0 cannot recover data after deletion is complete. + +This process is carried out in compliance with applicable data privacy regulations, including those governing personal data. + +## Learn more + +- [Auth0 Community](https://community.auth0.com) +- [Auth0 Operational Policies](/docs/troubleshoot/customer-support/operational-policies) From 06ec8a309fb098fa8a5fe336f9cc45a24202706b Mon Sep 17 00:00:00 2001 From: Kunal Dawar Date: Thu, 2 Jul 2026 20:21:10 +0530 Subject: [PATCH 2/2] docs: apply review feedback to Free Tenant Inactivity Policy page --- .../free-tenant-inactivity-policy.mdx | 16 +++++++++------- 1 file changed, 9 insertions(+), 7 deletions(-) diff --git a/main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx b/main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx index 2a1464f1df..586664e400 100644 --- a/main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx +++ b/main/docs/troubleshoot/customer-support/operational-policies/free-tenant-inactivity-policy.mdx @@ -5,15 +5,17 @@ title: Free Tenant Inactivity Policy **Effective Date:** June 30, 2026 -This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you. + + This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you. + -## How It Works +## How it works If your free tenant shows no activity for **90 consecutive days**, it is marked as inactive and the deletion process begins. Auth0 will attempt to send up to three email notifications to the admin email added to your tenant before your tenant is permanently deleted. -1. **First notice** — sent after 90 days of inactivity -2. **Second notice** — sent after 120 days of inactivity -3. **Final notice** — sent after 150 days of inactivity +1. **First notice**: sent after 90 days of inactivity +2. **Second notice**: sent after 120 days of inactivity +3. **Final notice**: sent after 150 days of inactivity If no activity is detected by the final notice, your tenant is queued for permanent deletion. @@ -21,7 +23,7 @@ If no activity is detected by the final notice, your tenant is queued for perman Keep your administrator email address current in the Auth0 Dashboard. Notifications sent to outdated or invalid addresses do not pause the deletion timeline. -## Prevent Deletion +## Prevent deletion The best way to keep your free tenant is to maintain regular activity. Auth0 counts any of the following as qualifying activity: @@ -35,7 +37,7 @@ Any one of these actions resets the inactivity clock. Auth0 checks for activity If you need to keep a tenant but do not expect regular usage, consider upgrading to a paid plan. Paid tenants are not subject to inactivity deletion. -## What Happens to Your Data +## What happens to your data Once a tenant is queued for deletion, all associated data is **permanently and irreversibly deleted**. Auth0 cannot recover data after deletion is complete.