Summary
The daily running-microservices snapshot (microservice_state collection in the wizard_master database) never records a zero for a CID whose microservices have all been shut down. Once a CID drops to zero running instances, its most recent snapshot document persists unchanged indefinitely, so every downstream consumer (Portal's microservice usage charts, internal usage/revenue reporting) keeps reporting the last nonzero count.
The snapshot job runs daily (05:00 UTC).
Expected
When all of a CID's microservices are scaled to zero, its running-microservices count should read zero from that point forward. Usage charts and any period averages that include the post-shutdown days should reflect the drop.
Actual
The CID's snapshot stops updating at its last nonzero value and stays frozen there. Charts and reports show a phantom count equal to the pre-shutdown value for as long as the CID remains off. Monthly/period averages that span the shutdown stay elevated instead of trending toward zero.
How it manifests
- A customer offboarded over a month ago (all microservices scaled to 0, verified 0 running tasks in ECS) still appears on the usage chart at its pre-shutdown service count.
- Cross-referencing the chart against ECS -- the ground truth for running tasks -- shows 0 running while the chart shows the stale nonzero number.
- From the collection alone there is no way to distinguish "still running at N" from "shut down, last seen at N."
Impact
- Usage and revenue reporting overstates active microservice counts for offboarded or idled CIDs.
- Offboarding verification cannot rely on the chart; it silently disagrees with reality, and the disagreement is indefinite rather than lagging by a day.
- Period averages are biased upward for any CID that dropped to zero mid-period.
Summary
The daily running-microservices snapshot (
microservice_statecollection in thewizard_masterdatabase) never records a zero for a CID whose microservices have all been shut down. Once a CID drops to zero running instances, its most recent snapshot document persists unchanged indefinitely, so every downstream consumer (Portal's microservice usage charts, internal usage/revenue reporting) keeps reporting the last nonzero count.The snapshot job runs daily (05:00 UTC).
Expected
When all of a CID's microservices are scaled to zero, its running-microservices count should read zero from that point forward. Usage charts and any period averages that include the post-shutdown days should reflect the drop.
Actual
The CID's snapshot stops updating at its last nonzero value and stays frozen there. Charts and reports show a phantom count equal to the pre-shutdown value for as long as the CID remains off. Monthly/period averages that span the shutdown stay elevated instead of trending toward zero.
How it manifests
Impact