diff --git a/flowbit-backend/core/admin.py b/flowbit-backend/core/admin.py
index 97bc463..aee07f5 100644
--- a/flowbit-backend/core/admin.py
+++ b/flowbit-backend/core/admin.py
@@ -220,17 +220,44 @@ class SupportMessageInline(admin.TabularInline):
 
 @admin.register(SupportCase)
 class SupportCaseAdmin(admin.ModelAdmin):
-    list_display = ('subject', 'created_by', 'status', 'closed_by', 'last_message_at', 'created_at')
-    list_filter = ('status', 'created_at', 'closed_at')
-    search_fields = ('subject', 'created_by__username', 'messages__body')
+    list_display = ('subject', 'intake_type', 'requester_display', 'status', 'closed_by', 'last_message_at', 'created_at')
+    list_filter = ('intake_type', 'status', 'created_at', 'closed_at')
+    search_fields = (
+        'subject',
+        'created_by__username',
+        'requester_name',
+        'requester_login_identifier',
+        'messages__body',
+    )
     inlines = [SupportMessageInline]
 
+    @admin.display(description='Requester')
+    def requester_display(self, obj):
+        if obj.intake_type == SupportCase.INTAKE_LOGIN_HELP:
+            return obj.requester_name or obj.requester_login_identifier
+        return obj.created_by
+
 
 @admin.register(SupportMessage)
 class SupportMessageAdmin(admin.ModelAdmin):
-    list_display = ('support_case', 'sender', 'created_at')
+    list_display = ('support_case', 'sender_display', 'created_at')
     list_filter = ('created_at',)
-    search_fields = ('support_case__subject', 'sender__username', 'body')
+    search_fields = (
+        'support_case__subject',
+        'sender__username',
+        'support_case__requester_name',
+        'support_case__requester_login_identifier',
+        'body',
+    )
+
+    @admin.display(description='Sender')
+    def sender_display(self, obj):
+        if (
+            obj.support_case.intake_type == SupportCase.INTAKE_LOGIN_HELP
+            and obj.support_case.created_by_id == obj.sender_id
+        ):
+            return obj.support_case.requester_name or obj.support_case.requester_login_identifier
+        return obj.sender
 
 
 @admin.register(Collaborator)
diff --git a/flowbit-backend/core/migrations/0023_supportcase_intake_type_and_more.py b/flowbit-backend/core/migrations/0023_supportcase_intake_type_and_more.py
new file mode 100644
index 0000000..ba7bc8b
--- /dev/null
+++ b/flowbit-backend/core/migrations/0023_supportcase_intake_type_and_more.py
@@ -0,0 +1,32 @@
+# Generated by Django 4.2.28 on 2026-05-26 02:29
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("core", "0022_emailverificationtoken"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="supportcase",
+            name="intake_type",
+            field=models.CharField(
+                choices=[("STANDARD", "Standard"), ("LOGIN_HELP", "Login help")],
+                default="STANDARD",
+                max_length=24,
+            ),
+        ),
+        migrations.AddField(
+            model_name="supportcase",
+            name="requester_login_identifier",
+            field=models.CharField(blank=True, default="", max_length=160),
+        ),
+        migrations.AddField(
+            model_name="supportcase",
+            name="requester_name",
+            field=models.CharField(blank=True, default="", max_length=160),
+        ),
+    ]
diff --git a/flowbit-backend/core/models.py b/flowbit-backend/core/models.py
index 259329e..48ec4cd 100644
--- a/flowbit-backend/core/models.py
+++ b/flowbit-backend/core/models.py
@@ -1700,6 +1700,13 @@ def _create_period_event_notification(
 
 
 class SupportCase(models.Model):
+    INTAKE_STANDARD = 'STANDARD'
+    INTAKE_LOGIN_HELP = 'LOGIN_HELP'
+    INTAKE_TYPE_CHOICES = (
+        (INTAKE_STANDARD, 'Standard'),
+        (INTAKE_LOGIN_HELP, 'Login help'),
+    )
+
     STATUS_OPEN = 'OPEN'
     STATUS_CLOSED = 'CLOSED'
     STATUS_CHOICES = (
@@ -1713,6 +1720,9 @@ class SupportCase(models.Model):
         related_name='support_cases',
     )
     subject = models.CharField(max_length=160)
+    intake_type = models.CharField(max_length=24, choices=INTAKE_TYPE_CHOICES, default=INTAKE_STANDARD)
+    requester_name = models.CharField(max_length=160, blank=True, default='')
+    requester_login_identifier = models.CharField(max_length=160, blank=True, default='')
     status = models.CharField(max_length=16, choices=STATUS_CHOICES, default=STATUS_OPEN)
     closed_at = models.DateTimeField(null=True, blank=True)
     closed_by = models.ForeignKey(
@@ -1727,9 +1737,12 @@ class SupportCase(models.Model):
     updated_at = models.DateTimeField(auto_now=True)
 
     class Meta:
-        ordering = ['-last_message_at', '-updated_at', '-id']
+        ordering = ['-created_at', '-id']
 
     def __str__(self):
+        if self.intake_type == self.INTAKE_LOGIN_HELP:
+            identity = self.requester_name or self.requester_login_identifier or self.created_by.username
+            return f"{self.subject} ({identity})"
         return f"{self.subject} ({self.created_by.username})"
 
     def close(self, closed_by=None, save=True):
diff --git a/flowbit-backend/core/serializers.py b/flowbit-backend/core/serializers.py
index d683e3f..beaa960 100644
--- a/flowbit-backend/core/serializers.py
+++ b/flowbit-backend/core/serializers.py
@@ -1078,7 +1078,7 @@ class NotificationBroadcastSerializer(serializers.Serializer):
 
 
 class SupportMessageSerializer(serializers.ModelSerializer):
-    sender_username = serializers.CharField(source='sender.username', read_only=True)
+    sender_username = serializers.SerializerMethodField()
     sender_full_name = serializers.SerializerMethodField()
     sender_role = serializers.SerializerMethodField()
     is_admin_sender = serializers.SerializerMethodField()
@@ -1097,10 +1097,31 @@ class Meta:
         ]
         read_only_fields = fields
 
+    def _is_login_help_requester_message(self, obj):
+        return (
+            obj.support_case.intake_type == SupportCase.INTAKE_LOGIN_HELP
+            and obj.support_case.created_by_id == obj.sender_id
+        )
+
+    def get_sender_username(self, obj):
+        if self._is_login_help_requester_message(obj):
+            return obj.support_case.requester_login_identifier
+        if obj.sender_id is None:
+            return ''
+        return obj.sender.username
+
     def get_sender_full_name(self, obj):
+        if self._is_login_help_requester_message(obj):
+            return obj.support_case.requester_name or obj.support_case.requester_login_identifier
+        if obj.sender_id is None:
+            return 'Login help requester'
         return obj.sender.get_full_name().strip() or obj.sender.username
 
     def get_sender_role(self, obj):
+        if self._is_login_help_requester_message(obj):
+            return 'login_help'
+        if obj.sender_id is None:
+            return ''
         profile = getattr(obj.sender, 'profile', None)
         return getattr(profile, 'role', '')
 
@@ -1110,7 +1131,7 @@ def get_is_admin_sender(self, obj):
 
 
 class SupportCaseSerializer(serializers.ModelSerializer):
-    created_by_username = serializers.CharField(source='created_by.username', read_only=True)
+    created_by_username = serializers.SerializerMethodField()
     created_by_full_name = serializers.SerializerMethodField()
     created_by_role = serializers.SerializerMethodField()
     closed_by_username = serializers.CharField(source='closed_by.username', read_only=True, allow_null=True)
@@ -1121,6 +1142,9 @@ class Meta:
         fields = [
             'id',
             'subject',
+            'intake_type',
+            'requester_name',
+            'requester_login_identifier',
             'status',
             'created_by',
             'created_by_username',
@@ -1137,10 +1161,19 @@ class Meta:
         ]
         read_only_fields = fields
 
+    def get_created_by_username(self, obj):
+        if obj.intake_type == SupportCase.INTAKE_LOGIN_HELP:
+            return obj.requester_login_identifier or obj.created_by.username
+        return obj.created_by.username
+
     def get_created_by_full_name(self, obj):
+        if obj.intake_type == SupportCase.INTAKE_LOGIN_HELP:
+            return obj.requester_name or obj.requester_login_identifier or obj.created_by.username
         return obj.created_by.get_full_name().strip() or obj.created_by.username
 
     def get_created_by_role(self, obj):
+        if obj.intake_type == SupportCase.INTAKE_LOGIN_HELP:
+            return 'login_help'
         profile = getattr(obj.created_by, 'profile', None)
         return getattr(profile, 'role', '')
 
@@ -1172,6 +1205,34 @@ def validate_message(self, value):
         return value
 
 
+class PublicLoginHelpCaseCreateSerializer(serializers.Serializer):
+    login_identifier = serializers.CharField(max_length=160)
+    requester_name = serializers.CharField(max_length=160, required=False, allow_blank=True)
+    subject = serializers.CharField(max_length=160)
+    message = serializers.CharField()
+
+    def validate_login_identifier(self, value):
+        value = value.strip()
+        if not value:
+            raise serializers.ValidationError('Username or email is required.')
+        return value
+
+    def validate_requester_name(self, value):
+        return value.strip()
+
+    def validate_subject(self, value):
+        value = value.strip()
+        if not value:
+            raise serializers.ValidationError('Subject is required.')
+        return value
+
+    def validate_message(self, value):
+        value = value.strip()
+        if not value:
+            raise serializers.ValidationError('Message is required.')
+        return value
+
+
 class SupportCaseReplySerializer(serializers.Serializer):
     message = serializers.CharField()
 
diff --git a/flowbit-backend/core/tests.py b/flowbit-backend/core/tests.py
index 723be71..c61f114 100644
--- a/flowbit-backend/core/tests.py
+++ b/flowbit-backend/core/tests.py
@@ -2513,6 +2513,31 @@ def test_user_support_case_list_is_scoped_to_owner(self):
         subjects = {item['subject'] for item in response.data}
         self.assertEqual(subjects, {'User One Case'})
 
+    def test_support_cases_are_listed_latest_activity_first(self):
+        earlier_case = SupportCase.objects.create(
+            created_by=self.user_one,
+            subject='Earlier Case',
+            last_message_at=timezone.now() - timezone.timedelta(hours=2),
+        )
+        later_case = SupportCase.objects.create(
+            created_by=self.user_one,
+            subject='Later Case',
+            last_message_at=timezone.now() - timezone.timedelta(hours=1),
+        )
+        SupportMessage.objects.create(support_case=earlier_case, sender=self.user_one, body='Earlier message')
+        SupportMessage.objects.create(support_case=later_case, sender=self.user_one, body='Later message')
+
+        later_case.last_message_at = timezone.now() - timezone.timedelta(minutes=10)
+        later_case.save(update_fields=['last_message_at', 'updated_at'])
+        earlier_case.last_message_at = timezone.now()
+        earlier_case.save(update_fields=['last_message_at', 'updated_at'])
+
+        self.client.force_authenticate(user=self.user_one)
+        response = self.client.get('/api/support-cases/')
+
+        self.assertEqual(response.status_code, status.HTTP_200_OK)
+        self.assertEqual([item['subject'] for item in response.data], ['Earlier Case', 'Later Case'])
+
     def test_admin_can_view_all_support_cases(self):
         case_one = SupportCase.objects.create(
             created_by=self.user_one,
@@ -2559,6 +2584,57 @@ def test_user_can_create_support_case_with_initial_message(self):
             ).exists()
         )
 
+    def test_public_login_help_case_can_be_created_without_authentication(self):
+        response = self.client.post('/api/support-cases/login-help/', {
+            'login_identifier': 'locked.user',
+            'requester_name': 'Locked User',
+            'subject': 'Cannot log in',
+            'message': 'I cannot access my account after several attempts.',
+        }, format='json')
+
+        self.assertEqual(response.status_code, status.HTTP_201_CREATED)
+        self.assertEqual(response.data['message'], 'Your login-help case has been sent to the admin.')
+        support_case = SupportCase.objects.get(subject='Cannot log in')
+        self.assertEqual(support_case.intake_type, SupportCase.INTAKE_LOGIN_HELP)
+        self.assertEqual(support_case.requester_name, 'Locked User')
+        self.assertEqual(support_case.requester_login_identifier, 'locked.user')
+        self.assertEqual(support_case.created_by.username, '_login_help_intake')
+        self.assertEqual(support_case.messages.count(), 1)
+        self.assertEqual(support_case.messages.first().sender.username, '_login_help_intake')
+        self.assertEqual(response.data['case']['created_by_full_name'], 'Locked User')
+        self.assertEqual(response.data['case']['created_by_username'], 'locked.user')
+        self.assertTrue(
+            UserNotification.objects.filter(
+                recipient=self.admin_user,
+                title='New login help case',
+            ).exists()
+        )
+        audit_entry = AuditLog.objects.get(action='support.login_help_case_created')
+        self.assertIsNone(audit_entry.user)
+
+    def test_public_login_help_does_not_open_authenticated_support_case_routes(self):
+        response = self.client.get('/api/support-cases/')
+
+        self.assertEqual(response.status_code, status.HTTP_403_FORBIDDEN)
+
+    def test_admin_case_detail_shows_requester_identity_for_login_help_message(self):
+        self.client.post('/api/support-cases/login-help/', {
+            'login_identifier': 'locked.user',
+            'requester_name': 'Locked User',
+            'subject': 'Cannot log in',
+            'message': 'I cannot access my account after several attempts.',
+        }, format='json')
+        support_case = SupportCase.objects.get(subject='Cannot log in')
+
+        self.client.force_authenticate(user=self.admin_user)
+        response = self.client.get(f'/api/support-cases/{support_case.id}/')
+
+        self.assertEqual(response.status_code, status.HTTP_200_OK)
+        self.assertEqual(response.data['created_by_full_name'], 'Locked User')
+        self.assertEqual(response.data['created_by_username'], 'locked.user')
+        self.assertEqual(response.data['messages'][0]['sender_full_name'], 'Locked User')
+        self.assertEqual(response.data['messages'][0]['sender_username'], 'locked.user')
+
     def test_case_can_be_replied_closed_and_reopened_by_both_sides(self):
         support_case = SupportCase.objects.create(
             created_by=self.user_one,
diff --git a/flowbit-backend/core/urls.py b/flowbit-backend/core/urls.py
index 021ec66..4c3a5aa 100644
--- a/flowbit-backend/core/urls.py
+++ b/flowbit-backend/core/urls.py
@@ -29,6 +29,7 @@
     VerifyEmailView,
     ResendVerificationView,
     ResetPasswordConfirmView,
+    PublicLoginHelpCaseCreateView,
     TicketListView,
     TicketDetailView,
     TicketRefundView,
@@ -51,6 +52,7 @@
 router.register(r'repeat-tickets', RepeatTicketViewSet, basename='repeat-ticket')
 
 urlpatterns = [
+    path('support-cases/login-help/', PublicLoginHelpCaseCreateView.as_view(), name='support-case-login-help'),
     # All router endpoints (ledgers, identifiers, transactions, overflows)
     path('', include(router.urls)),
 
diff --git a/flowbit-backend/core/views.py b/flowbit-backend/core/views.py
index 173e90b..2649095 100644
--- a/flowbit-backend/core/views.py
+++ b/flowbit-backend/core/views.py
@@ -95,6 +95,7 @@
     SupportCaseSerializer,
     SupportCaseDetailSerializer,
     SupportCaseCreateSerializer,
+    PublicLoginHelpCaseCreateSerializer,
     SupportCaseReplySerializer,
     TicketSerializer,
     TicketDetailSerializer,
@@ -121,6 +122,9 @@
 
 logger = logging.getLogger(__name__)
 
+LOGIN_HELP_INTAKE_USERNAME = '_login_help_intake'
+LOGIN_HELP_INTAKE_EMAIL = 'login-help-intake@flowbit.local'
+
 
 def parse_period_value(value):
     if not value:
@@ -565,7 +569,7 @@ def notify_support_case_participants(
     action_href='/contact-support',
 ):
     recipients = set()
-    if support_case.created_by_id != actor.id:
+    if support_case.intake_type != SupportCase.INTAKE_LOGIN_HELP and support_case.created_by_id != actor.id:
         recipients.add(support_case.created_by)
     if include_admins:
         recipients.update(
@@ -591,6 +595,22 @@ def notification_actor_label(user):
     return user.get_full_name().strip() or user.username
 
 
+def get_login_help_intake_user():
+    intake_user, created = User.objects.get_or_create(
+        username=LOGIN_HELP_INTAKE_USERNAME,
+        defaults={
+            'email': LOGIN_HELP_INTAKE_EMAIL,
+            'first_name': 'Login',
+            'last_name': 'Help Intake',
+            'is_active': False,
+        },
+    )
+    if created:
+        intake_user.set_unusable_password()
+        intake_user.save(update_fields=['password'])
+    return intake_user
+
+
 def refresh_dashboard_for_user(user):
     if user and getattr(user, 'id', None):
         push_dashboard_refresh_for_user(user.id)
@@ -3561,7 +3581,7 @@ def get_queryset(self):
             )
         ).annotate(
             message_count_annotated=Count('messages', distinct=True),
-        )
+        ).order_by('-last_message_at', '-updated_at', '-created_at', '-id')
 
         if is_admin_user(self.request.user):
             return queryset
@@ -3711,6 +3731,69 @@ def reopen_case(self, request, pk=None):
         return Response(SupportCaseSerializer(support_case).data, status=status.HTTP_200_OK)
 
 
+class PublicLoginHelpCaseCreateView(APIView):
+    permission_classes = [AllowAny]
+
+    def post(self, request):
+        serializer = PublicLoginHelpCaseCreateSerializer(data=request.data)
+        serializer.is_valid(raise_exception=True)
+
+        intake_user = get_login_help_intake_user()
+        with db_transaction.atomic():
+            support_case = SupportCase.objects.create(
+                created_by=intake_user,
+                subject=serializer.validated_data['subject'],
+                intake_type=SupportCase.INTAKE_LOGIN_HELP,
+                requester_name=serializer.validated_data.get('requester_name', ''),
+                requester_login_identifier=serializer.validated_data['login_identifier'],
+                last_message_at=timezone.now(),
+            )
+            SupportMessage.objects.create(
+                support_case=support_case,
+                sender=intake_user,
+                body=serializer.validated_data['message'],
+            )
+
+        support_case = SupportCase.objects.select_related(
+            'created_by',
+            'created_by__profile',
+            'closed_by',
+        ).prefetch_related(
+            Prefetch(
+                'messages',
+                queryset=SupportMessage.objects.select_related('sender', 'sender__profile').order_by('created_at', 'id'),
+            )
+        ).annotate(
+            message_count_annotated=Count('messages', distinct=True),
+        ).get(pk=support_case.pk)
+        notify_support_case_participants(
+            support_case=support_case,
+            actor=intake_user,
+            title='New login help case',
+            message=f"Login help case opened: {support_case.subject}.",
+            include_admins=True,
+        )
+        record_audit_log(
+            request,
+            'support.login_help_case_created',
+            target=support_case,
+            details=f"Created public login help case '{support_case.subject}'",
+            changes={
+                'case_id': support_case.id,
+                'subject': support_case.subject,
+                'requester_name': support_case.requester_name,
+                'requester_login_identifier': support_case.requester_login_identifier,
+            },
+        )
+        return Response(
+            {
+                'message': 'Your login-help case has been sent to the admin.',
+                'case': SupportCaseSerializer(support_case).data,
+            },
+            status=status.HTTP_201_CREATED,
+        )
+
+
 class AuditLogViewSet(viewsets.ReadOnlyModelViewSet):
     queryset = AuditLog.objects.select_related('user')
     serializer_class = AuditLogSerializer
diff --git a/flowbit-frontend/src/app/login-help/page.tsx b/flowbit-frontend/src/app/login-help/page.tsx
new file mode 100644
index 0000000..e7c1761
--- /dev/null
+++ b/flowbit-frontend/src/app/login-help/page.tsx
@@ -0,0 +1,5 @@
+import { LoginHelpPage } from "@/components/auth/login-help-page";
+
+export default function LoginHelpRoute() {
+  return <LoginHelpPage />;
+}
diff --git a/flowbit-frontend/src/components/auth/login-form-card.tsx b/flowbit-frontend/src/components/auth/login-form-card.tsx
index c2ce307..dca1dd8 100644
--- a/flowbit-frontend/src/components/auth/login-form-card.tsx
+++ b/flowbit-frontend/src/components/auth/login-form-card.tsx
@@ -316,7 +316,12 @@ export function LoginFormCard() {
             <p className="text-[11px] uppercase tracking-[0.18em] text-stone-500">Sign-In Help</p>
             <h3 className="mt-2 text-lg font-semibold text-stone-950">Need help accessing your account?</h3>
           </div>
-          <div className="rounded-full bg-white px-4 py-2 text-sm font-medium text-stone-600">Support</div>
+          <Link
+            href="/login-help"
+            className="inline-flex items-center justify-center rounded-full bg-white px-4 py-2 text-sm font-medium text-stone-600 transition hover:bg-stone-100 hover:text-stone-900"
+          >
+            Support
+          </Link>
         </div>
 
         <ul className="mt-4 space-y-3 text-sm leading-6 text-stone-600">
diff --git a/flowbit-frontend/src/components/auth/login-help-form-card.tsx b/flowbit-frontend/src/components/auth/login-help-form-card.tsx
new file mode 100644
index 0000000..a594a86
--- /dev/null
+++ b/flowbit-frontend/src/components/auth/login-help-form-card.tsx
@@ -0,0 +1,205 @@
+"use client";
+
+import { useState } from "react";
+import Link from "next/link";
+import { FontAwesomeIcon } from "@fortawesome/react-fontawesome";
+import { faArrowLeft, faLifeRing } from "@fortawesome/free-solid-svg-icons";
+import { AuthInput } from "./auth-input";
+import { Button } from "@/components/ui/button";
+import { Card, CardContent } from "@/components/ui/card";
+import { createPublicLoginHelpCase } from "@/lib/support-client";
+
+const helpNotes = [
+  "Use the username or email you normally use to sign in.",
+  "Explain what happened and what you already tried, such as reset password or resend verification.",
+  "The admin will review the case in FlowBit and contact you outside the app if needed.",
+];
+
+export function LoginHelpFormCard() {
+  const [formValues, setFormValues] = useState({
+    login_identifier: "",
+    requester_name: "",
+    subject: "",
+    message: "",
+  });
+  const [fieldErrors, setFieldErrors] = useState<Partial<Record<keyof typeof formValues, string>>>({});
+  const [errorMessage, setErrorMessage] = useState("");
+  const [successMessage, setSuccessMessage] = useState("");
+  const [isSubmitting, setIsSubmitting] = useState(false);
+
+  function validateForm() {
+    const nextErrors: Partial<Record<keyof typeof formValues, string>> = {};
+
+    if (!formValues.login_identifier.trim()) {
+      nextErrors.login_identifier = "Enter your username or email.";
+    }
+    if (!formValues.subject.trim()) {
+      nextErrors.subject = "Enter a short issue summary.";
+    }
+    if (!formValues.message.trim()) {
+      nextErrors.message = "Describe the login problem.";
+    }
+
+    setFieldErrors(nextErrors);
+    return Object.keys(nextErrors).length === 0;
+  }
+
+  async function handleSubmit() {
+    setErrorMessage("");
+    setSuccessMessage("");
+    if (!validateForm()) {
+      return;
+    }
+
+    setIsSubmitting(true);
+    try {
+      const response = await createPublicLoginHelpCase({
+        login_identifier: formValues.login_identifier.trim(),
+        requester_name: formValues.requester_name.trim(),
+        subject: formValues.subject.trim(),
+        message: formValues.message.trim(),
+      });
+      setSuccessMessage(response.message);
+      setFormValues({
+        login_identifier: "",
+        requester_name: "",
+        subject: "",
+        message: "",
+      });
+      setFieldErrors({});
+    } catch (error) {
+      setErrorMessage(error instanceof Error ? error.message : "Unable to send your login-help case.");
+    } finally {
+      setIsSubmitting(false);
+    }
+  }
+
+  return (
+    <Card className="mt-5 bg-white/82 p-5 shadow-[0_18px_50px_rgba(73,52,26,0.08)] backdrop-blur sm:p-8 lg:mt-0 lg:w-[54%]">
+      <div className="flex items-center justify-between gap-3">
+        <div>
+          <p className="text-[12px] font-semibold uppercase tracking-[0.2em] text-stone-500">Login Help</p>
+          <h2 className="mt-2 text-3xl font-semibold text-stone-950">Contact admin about sign-in problems</h2>
+        </div>
+        <Link
+          href="/login"
+          className="inline-flex shrink-0 items-center gap-2 whitespace-nowrap rounded-full border border-stone-900/10 bg-stone-50 px-4 py-2 text-sm font-medium text-stone-600"
+        >
+          <FontAwesomeIcon icon={faArrowLeft} className="h-3.5 w-3.5" />
+          Back to login
+        </Link>
+      </div>
+
+      <p className="mt-5 max-w-2xl text-sm leading-7 text-stone-600">
+        Use this if reset password and verification steps did not solve the issue.
+      </p>
+
+      <div className="mt-8 grid gap-4 md:grid-cols-2">
+        <AuthInput
+          label="Username or email"
+          type="text"
+          placeholder="Enter the account username or email"
+          name="login_identifier"
+          autoComplete="username"
+          error={fieldErrors.login_identifier}
+          value={formValues.login_identifier}
+          onChange={(event) => {
+            setFormValues((current) => ({ ...current, login_identifier: event.target.value }));
+            setFieldErrors((current) => ({ ...current, login_identifier: undefined }));
+          }}
+        />
+        <AuthInput
+          label="Your name (optional)"
+          type="text"
+          placeholder="Enter your name"
+          name="requester_name"
+          autoComplete="name"
+          error={fieldErrors.requester_name}
+          value={formValues.requester_name}
+          onChange={(event) => {
+            setFormValues((current) => ({ ...current, requester_name: event.target.value }));
+            setFieldErrors((current) => ({ ...current, requester_name: undefined }));
+          }}
+        />
+      </div>
+
+      <div className="mt-4 space-y-4">
+        <AuthInput
+          label="Subject"
+          type="text"
+          placeholder="Short issue summary"
+          name="subject"
+          error={fieldErrors.subject}
+          value={formValues.subject}
+          onChange={(event) => {
+            setFormValues((current) => ({ ...current, subject: event.target.value }));
+            setFieldErrors((current) => ({ ...current, subject: undefined }));
+          }}
+        />
+        <label className="block">
+          <span className="text-sm font-medium text-stone-600">Message</span>
+          <textarea
+            value={formValues.message}
+            onChange={(event) => {
+              setFormValues((current) => ({ ...current, message: event.target.value }));
+              setFieldErrors((current) => ({ ...current, message: undefined }));
+            }}
+            placeholder="Describe the sign-in problem and what you already tried."
+            rows={6}
+            className={`mt-2 w-full rounded-[18px] border px-4 py-3 text-base outline-none transition ${
+              fieldErrors.message
+                ? "border-red-300 bg-red-50/60 text-stone-950 focus:border-red-500"
+                : "border-stone-900/10 bg-stone-50 text-stone-950 focus:border-stone-950"
+            }`}
+          />
+          {fieldErrors.message ? (
+            <p className="mt-2 text-sm text-red-700">{fieldErrors.message}</p>
+          ) : null}
+        </label>
+      </div>
+
+      {successMessage ? (
+        <div className="mt-6 rounded-[20px] border border-emerald-200 bg-emerald-50 px-4 py-3 text-sm text-emerald-900">
+          {successMessage}
+        </div>
+      ) : null}
+
+      {errorMessage ? (
+        <div className="mt-6 rounded-[20px] border border-red-200 bg-red-50 px-4 py-3 text-sm text-red-900">
+          {errorMessage}
+        </div>
+      ) : null}
+
+      <div className="mt-6 flex flex-col gap-3 sm:flex-row">
+        <Button className="flex-1" size="lg" onClick={handleSubmit} disabled={isSubmitting}>
+          <FontAwesomeIcon icon={faLifeRing} className="h-4 w-4" />
+          {isSubmitting ? "Sending..." : "Send login-help case"}
+        </Button>
+        <Link
+          href="/login"
+          className="inline-flex flex-1 items-center justify-center rounded-[20px] border border-stone-900/10 bg-white px-5 py-4 text-sm font-semibold text-stone-700 transition hover:bg-stone-50"
+        >
+          Return to login
+        </Link>
+      </div>
+
+      <Card className="mt-8 rounded-[24px] bg-[#f5f1ea]">
+        <CardContent className="p-5">
+          <div className="flex flex-col gap-4 md:flex-row md:items-start md:justify-between">
+            <div>
+              <p className="text-[11px] uppercase tracking-[0.18em] text-stone-500">Before you send it</p>
+              <h3 className="mt-2 text-lg font-semibold text-stone-950">Useful details for admin</h3>
+            </div>
+            <div className="rounded-full bg-white px-4 py-2 text-sm font-medium text-stone-600">Support</div>
+          </div>
+
+          <ul className="mt-4 space-y-3 text-sm leading-6 text-stone-600">
+            {helpNotes.map((item) => (
+              <li key={item}>{item}</li>
+            ))}
+          </ul>
+        </CardContent>
+      </Card>
+    </Card>
+  );
+}
diff --git a/flowbit-frontend/src/components/auth/login-help-page.tsx b/flowbit-frontend/src/components/auth/login-help-page.tsx
new file mode 100644
index 0000000..f2978df
--- /dev/null
+++ b/flowbit-frontend/src/components/auth/login-help-page.tsx
@@ -0,0 +1,10 @@
+import { AuthShell } from "./auth-shell";
+import { LoginHelpFormCard } from "./login-help-form-card";
+
+export function LoginHelpPage() {
+  return (
+    <AuthShell>
+      <LoginHelpFormCard />
+    </AuthShell>
+  );
+}
diff --git a/flowbit-frontend/src/components/support/customer-service-page.tsx b/flowbit-frontend/src/components/support/customer-service-page.tsx
index e3e7dc4..6e82b01 100644
--- a/flowbit-frontend/src/components/support/customer-service-page.tsx
+++ b/flowbit-frontend/src/components/support/customer-service-page.tsx
@@ -45,6 +45,12 @@ function statusTone(status: "OPEN" | "CLOSED") {
     : "bg-stone-200 text-stone-600";
 }
 
+function intakeTone(intakeType: "STANDARD" | "LOGIN_HELP") {
+  return intakeType === "LOGIN_HELP"
+    ? "bg-amber-100 text-amber-700"
+    : "bg-stone-200 text-stone-600";
+}
+
 export function CustomerServicePage() {
   const currentUserState = useCurrentUserState();
   const [user, setUser] = useState<AuthUser | null>(getStoredUser());
@@ -216,6 +222,7 @@ export function CustomerServicePage() {
         item.subject,
         item.created_by_username,
         item.created_by_full_name,
+        item.requester_login_identifier,
         item.last_message_preview,
       ]
         .join(" ")
@@ -328,7 +335,15 @@ export function CustomerServicePage() {
               {isAdmin ? "Customers" : "My cases"}
             </p>
             <p className="mt-2 text-2xl font-semibold text-stone-900">
-              {isAdmin ? new Set(cases.map((item) => item.created_by)).size : cases.length}
+              {isAdmin
+                ? new Set(
+                    cases.map((item) =>
+                      item.intake_type === "LOGIN_HELP"
+                        ? item.requester_login_identifier || `case-${item.id}`
+                        : `user-${item.created_by}`,
+                    ),
+                  ).size
+                : cases.length}
             </p>
           </div>
         </div>
@@ -385,9 +400,16 @@ export function CustomerServicePage() {
                             {isAdmin ? item.created_by_full_name : "My case"}
                           </p>
                         </div>
-                        <span className={`rounded-full px-3 py-1 text-[10px] font-semibold uppercase tracking-[0.14em] ${isSelected ? "bg-white/15 text-white" : statusTone(item.status)}`}>
-                          {item.status}
-                        </span>
+                        <div className="flex flex-col items-end gap-2">
+                          <span className={`rounded-full px-3 py-1 text-[10px] font-semibold uppercase tracking-[0.14em] ${isSelected ? "bg-white/15 text-white" : statusTone(item.status)}`}>
+                            {item.status}
+                          </span>
+                          {item.intake_type === "LOGIN_HELP" ? (
+                            <span className={`rounded-full px-3 py-1 text-[10px] font-semibold uppercase tracking-[0.14em] ${isSelected ? "bg-white/15 text-white" : intakeTone(item.intake_type)}`}>
+                              Login help
+                            </span>
+                          ) : null}
+                        </div>
                       </div>
                       <div className={`mt-3 flex flex-wrap items-center gap-3 text-xs font-semibold uppercase tracking-[0.14em] ${isSelected ? "text-stone-300" : "text-stone-400"}`}>
                         <span>{item.message_count} message{item.message_count === 1 ? "" : "s"}</span>
@@ -414,9 +436,17 @@ export function CustomerServicePage() {
                       <span className={`rounded-full px-3 py-1 text-[10px] font-semibold uppercase tracking-[0.14em] ${statusTone(selectedCase.status)}`}>
                         {selectedCase.status}
                       </span>
+                      {selectedCase.intake_type === "LOGIN_HELP" ? (
+                        <span className={`rounded-full px-3 py-1 text-[10px] font-semibold uppercase tracking-[0.14em] ${intakeTone(selectedCase.intake_type)}`}>
+                          Login help
+                        </span>
+                      ) : null}
                     </div>
                     <div className="flex flex-wrap items-center gap-3 text-sm text-stone-500">
                       <span>{selectedCase.created_by_full_name}</span>
+                      {selectedCase.intake_type === "LOGIN_HELP" ? (
+                        <span>Login: {selectedCase.requester_login_identifier}</span>
+                      ) : null}
                       <span>{formatDateTime(selectedCase.created_at)}</span>
                       {selectedCase.closed_at ? <span>Closed {formatDateTime(selectedCase.closed_at)}</span> : null}
                     </div>
diff --git a/flowbit-frontend/src/lib/support-client.ts b/flowbit-frontend/src/lib/support-client.ts
index ede2c15..2ec9d0f 100644
--- a/flowbit-frontend/src/lib/support-client.ts
+++ b/flowbit-frontend/src/lib/support-client.ts
@@ -15,6 +15,9 @@ export type FlowBitSupportMessage = {
 export type FlowBitSupportCase = {
   id: number;
   subject: string;
+  intake_type: "STANDARD" | "LOGIN_HELP";
+  requester_name: string;
+  requester_login_identifier: string;
   status: "OPEN" | "CLOSED";
   created_by: number;
   created_by_username: string;
@@ -64,6 +67,18 @@ export async function createSupportCase(payload: { subject: string; message: str
   });
 }
 
+export async function createPublicLoginHelpCase(payload: {
+  login_identifier: string;
+  requester_name?: string;
+  subject: string;
+  message: string;
+}) {
+  return apiRequest<{ message: string; case: FlowBitSupportCase }>("/support-cases/login-help/", {
+    method: "POST",
+    body: JSON.stringify(payload),
+  });
+}
+
 export async function replyToSupportCase(caseId: number, message: string) {
   return apiRequest<FlowBitSupportCaseDetail>(`/support-cases/${caseId}/reply/`, {
     method: "POST",
diff --git a/flowbit-frontend/src/proxy.ts b/flowbit-frontend/src/proxy.ts
index 479f7d5..dc8ba3c 100644
--- a/flowbit-frontend/src/proxy.ts
+++ b/flowbit-frontend/src/proxy.ts
@@ -2,7 +2,7 @@ import { NextResponse } from "next/server";
 import type { NextRequest } from "next/server";
 import { AUTH_COOKIE_NAME } from "@/lib/auth";
 
-const authRoutes = new Set(["/login", "/sign-in", "/forgot-password", "/reset-password", "/sign-up", "/verify-email"]);
+const authRoutes = new Set(["/login", "/login-help", "/sign-in", "/forgot-password", "/reset-password", "/sign-up", "/verify-email"]);
 
 export function proxy(request: NextRequest) {
   const { pathname } = request.nextUrl;