diff --git a/escalated.php b/escalated.php
index 395df0c..e29f2c7 100644
--- a/escalated.php
+++ b/escalated.php
@@ -4,7 +4,7 @@
  * Plugin Name: Escalated
  * Plugin URI:  https://github.com/escalated-dev/escalated-wordpress
  * Description: A full-featured helpdesk and ticketing system with multi-role support, SLA tracking, escalation rules, inbound email, macros, and REST API.
- * Version:     1.0.1
+ * Version:     1.2.0
  * Author:      Escalated
  * Author URI:  https://escalated.dev
  * License:     MIT
@@ -18,7 +18,7 @@
     exit;
 }
 
-define('ESCALATED_VERSION', '1.0.1');
+define('ESCALATED_VERSION', '1.2.0');
 define('ESCALATED_PLUGIN_FILE', __FILE__);
 define('ESCALATED_PLUGIN_DIR', plugin_dir_path(__FILE__));
 define('ESCALATED_PLUGIN_URL', plugin_dir_url(__FILE__));
diff --git a/readme.txt b/readme.txt
index 8af90a9..db1378e 100644
--- a/readme.txt
+++ b/readme.txt
@@ -4,7 +4,7 @@ Tags: helpdesk, support, tickets, customer support, SLA, ticketing system
 Requires at least: 6.0
 Tested up to: 6.7
 Requires PHP: 8.1
-Stable tag: 1.0.0
+Stable tag: 1.2.0
 License: MIT
 License URI: https://opensource.org/licenses/MIT
 
@@ -95,6 +95,19 @@ Yes. Internal notes are visible only to agents and admins. They are never shown
 
 == Changelog ==
 
+= 1.2.0 =
+* Added: public-ticket Contact model with email-based dedupe (Pattern B).
+* Added: public-ticket guest policy admin page (unassigned / guest_user / prompt_signup).
+* Added: WorkflowExecutorService dispatches change_priority, change_status, assign_agent, set_department, add_tag, remove_tag, add_note, insert_canned_reply.
+* Added: WorkflowRunnerService fires matched workflows on ticket.created / .updated / .status_changed / .assigned / .reopened / reply.created hooks.
+* Added: Workflow delay action with deferred-job queue.
+* Added: WorkflowListener bridging WP hooks → runner.
+* Added: Message-ID utility for RFC 5322 threading + signed Reply-To verification, wired into Email_Threading for outbound headers.
+* Added: Activator::maybe_upgrade() runs idempotent steps on version bump (skips role re-creation to preserve admin customizations).
+* Added: Brand chevron icon in wp-admin sidebar (replaces generic dashicons).
+* Fixed: honor guest_policy_mode on widget + guest ticket submissions.
+* Fixed: ticket list no longer renders twice on the wp-admin page (duplicate add_submenu_page registration with parent slug).
+
 = 1.0.0 =
 * Initial release.
 * Ticket management with full CRUD and status transitions.
@@ -115,5 +128,8 @@ Yes. Internal notes are visible only to agents and admins. They are never shown
 
 == Upgrade Notice ==
 
+= 1.2.0 =
+Adds Pattern B contact dedupe, workflow runner/executor/listener, RFC 5322 email threading, public-ticket guest policy, and an Activator::maybe_upgrade path so existing installs pick up new tables on plugin upgrade. Schema changes are additive; existing tickets remain readable.
+
 = 1.0.0 =
 Initial release of Escalated.