| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2025-04-28 |
File Storage for Classic, issues, get support, how to request help, open a case, open a ticket |
FileStorage |
{{site.data.keyword.attribute-definition-list}}
{: #help-and-support}
If you experience an issue or have questions when you use {{site.data.keyword.filestorage_full}}, you can use the following resources before you open a support case. {: shortdesc}
- Ask the AI assistant in the console or from the {{site.data.keyword.cloud_notm}} CLI.
- Review the FAQs in the product Documentation.
- Check the status of the {{site.data.keyword.cloud}} platform and resources by going to the Status page{: external}.
- Review Stack Overflow{: external} to see whether other users experienced the same problem. When you ask a question, tag the question with
ibm-cloudandfile-storage, so it can be seen by the {{site.data.keyword.cloud_notm}} development teams.
If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.