lead by example — if a discussion is devolving into snark and name-calling, either let it die or raise the tone
I would suggest taking an active role in these types of incidents. As group leaders, I assume you'll also act as moderators. Step in, cite the code of conduct, let people know that the thread is now closed, etc.
I would suggest taking an active role in these types of incidents. As group leaders, I assume you'll also act as moderators. Step in, cite the code of conduct, let people know that the thread is now closed, etc.