Unable to retrieve child resources

[MAbualrob-Sphera]

Storage Explorer Version

1.40.2

Regression From

No response

Architecture

x64

Storage Explorer Build Number

20251101.1

Platform

Windows

OS Version

Windows11

Bug Description

I am connecting to a file share on a storage account using SAS keys.
I am able to open the storage account and i do see the file share
Clicking the fileshare results in an error "Unable to retrieve child resources"

Here is the error message details:

Details

Unable to retrieve child resources

ProducerError:{
"name": "RestError",
"message": "This request is not authorized to perform this operation.\nRequestId:06b84ce7-201a-0035-436c-91b729000000\nTime:2026-01-29T22:16:26.8998019Z",
"stack": "RestError: This request is not authorized to perform this operation.\nRequestId:06b84ce7-201a-0035-436c-91b729000000\nTime:2026-01-29T22:16:26.8998019Z\n at new RestError (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:81:7086)\n at handleErrorResponse (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:84:20328)\n at deserializeResponseBody (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:84:19150)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async Object.sendRequest (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:84:36574)\n at async v3.sendRequest (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:98:179825)\n at async Object.sendRequest (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:84:36684)\n at async sd.sendOperationRequest (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:84:29623)\n at async sd.sendOperationRequest (C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:84:36166)\n at async C:\Users\mabualrob\AppData\Local\Programs\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\file-extension\dist\src\index.js:98:178066",
"code": "AuthorizationFailure",
"statusCode": 403,
"request": {
"url": "https://storeuscmqdii.file.core.windows.net/?sv=2024-11-04&ss=f&srt=sco&sp=rwdlc&se=2027-02-01T05:43:29Z&st=2026-01-29T21:28:29Z&spr=https&sig=AzureSAS Token Redacted&comp=list",
"headers": {
"x-ms-version": "2025-05-05",
"accept": "application/xml",
"user-agent": "Microsoft Azure Storage Explorer/1.40.2 (win32) azsdk-js-azure-storage-blob/12.28.0 core-rest-pipeline/1.20.0 Node/22.19.0 OS/(x64-Windows_NT-10.0.26200)",
"x-ms-client-request-id": "8ec5977f-fff2-4d88-b69b-b6beacea515d"
},
"method": "GET",
"timeout": 0,
"disableKeepAlive": false,
"streamResponseStatusCodes": {},
"withCredentials": false,
"requestId": "8ec5977f-fff2-4d88-b69b-b6beacea515d",
"allowInsecureConnection": true,
"enableBrowserStreams": false,
"tracingOptions": {
"tracingContext": {
"_contextMap": {}
}
}
},
"response": {
"request": {
"url": "https://storeuscmqdii.file.core.windows.net/?sv=2024-11-04&ss=f&srt=sco&sp=rwdlc&se=2027-02-01T05:43:29Z&st=2026-01-29T21:28:29Z&spr=https&sig=AzureSAS Token Redacted&comp=list",
"headers": {
"x-ms-version": "2025-05-05",
"accept": "application/xml",
"user-agent": "Microsoft Azure Storage Explorer/1.40.2 (win32) azsdk-js-azure-storage-blob/12.28.0 core-rest-pipeline/1.20.0 Node/22.19.0 OS/(x64-Windows_NT-10.0.26200)",
"x-ms-client-request-id": "8ec5977f-fff2-4d88-b69b-b6beacea515d"
},
"method": "GET",
"timeout": 0,
"disableKeepAlive": false,
"streamResponseStatusCodes": {},
"withCredentials": false,
"requestId": "8ec5977f-fff2-4d88-b69b-b6beacea515d",
"allowInsecureConnection": true,
"enableBrowserStreams": false,
"tracingOptions": {
"tracingContext": {
"_contextMap": {}
}
}
},
"status": 403,
"headers": {
"content-length": "246",
"content-type": "application/xml",
"server": "Microsoft-HTTPAPI/2.0",
"x-ms-request-id": "06b84ce7-201a-0035-436c-91b729000000",
"x-ms-client-request-id": "8ec5977f-fff2-4d88-b69b-b6beacea515d",
"x-ms-error-code": "AuthorizationFailure",
"date": "Thu, 29 Jan 2026 22:16:26 GMT"
},
"bodyAsText": "AuthorizationFailureThis request is not authorized to perform this operation.\nRequestId:06b84ce7-201a-0035-436c-91b729000000\nTime:2026-01-29T22:16:26.8998019Z",
"parsedBody": {
"message": "This request is not authorized to perform this operation.\nRequestId:06b84ce7-201a-0035-436c-91b729000000\nTime:2026-01-29T22:16:26.8998019Z",
"code": "AuthorizationFailure"
},
"parsedHeaders": {
"errorCode": "AuthorizationFailure",
"content-length": "246",
"content-type": "application/xml",
"server": "Microsoft-HTTPAPI/2.0",
"x-ms-request-id": "06b84ce7-201a-0035-436c-91b729000000",
"x-ms-client-request-id": "8ec5977f-fff2-4d88-b69b-b6beacea515d",
"date": "Thu, 29 Jan 2026 22:16:26 GMT"
}
},
"details": {
"errorCode": "AuthorizationFailure",
"content-length": "246",
"content-type": "application/xml",
"server": "Microsoft-HTTPAPI/2.0",
"x-ms-request-id": "06b84ce7-201a-0035-436c-91b729000000",
"x-ms-client-request-id": "8ec5977f-fff2-4d88-b69b-b6beacea515d",
"date": "Thu, 29 Jan 2026 22:16:26 GMT",
"message": "This request is not authorized to perform this operation.\nRequestId:06b84ce7-201a-0035-436c-91b729000000\nTime:2026-01-29T22:16:26.8998019Z",
"code": "AuthorizationFailure"
}
}

Resource Types

File Share

Authentication Method

Shared access signature (SAS)

Connection Type

Sign in (subscription)

Steps to Reproduce

1. Launch Storage Explorer
2. Double click the storage account name. It expands showing the file share
3. Double click the fileshare. Error is displayed

Actual Experience

1. Launch Storage Explorer
2. Double click the storage account name. It expands showing the file share
3. Double click the fileshare. a popup windows appears showing the error "Unable to retrieve child resources"

Expected Experience

1. Launch Storage Explorer
2. Double click the storage account name. It expands showing the file share
3. Double click the fileshare. I expect to see the children or contents of the file share

Additional Context

No response

[craxal]

@MAbualrob-Sphera

• Where did you get your SAS from? How was it generated? Was it generated using a storage account key?
• Does the storage account allow key-based authentication?
• Can you use the SAS to download files? That is, if you modify the SAS URL to point to a known file and paste the URL into your browser, are you able to download the file?