Feedback widget

[vanderburgt]

User Story

As a user of Bron,
I want a convenient and accessible way to provide feedback on my experience,
so that I can share my thoughts, contribute to improvements, and feel heard by the development team.

Acceptance Criteria

1. It should be extremely low effort to provide feedback for users.
2. A user feedback widget, in the form of a tab, should be consistently visible on the web app, positioned on the bottom-right of the page.
3. Clicking the feedback tab should trigger a dialog to appear, allowing the user to provide feedback.
4. The dialog should feature a text field where the user can add additional comments or details about their feedback.
5. Upon completing the feedback, the user should be able to submit it by clicking a submit button.
6. After submission, the dialog should display a confirmation message, such as "Thanks for your feedback!" (in Dutch: "Bedankt voor je feedback!"), to acknowledge the successful submission.
7. The form content should be posted to a webhook URL10. The feedback widget should be responsive, providing a consistent and enjoyable experience across various screen sizes.

Additional Information

• Collecting user feedback is crucial for understanding user sentiments and continuously improving the web app.
• Feedbackfin: https://github.com/rowyio/feedbackfin

Tasks

• Design and implement the feedback widget tab and dialog on the right side of the user's screen.
• Integrate the "feedbackfin" open source package for handling and posting user feedback.
• Test the feedback widget on various devices and screen sizes to verify responsiveness.
• Conduct testing to confirm the successful posting of user feedback to the webhook URL.

[dgarcia360]

Hi @vanderburgt,

Saw this while searching for "feedback widget". I'm the founder of PushFeedback, which adds a lightweight feedback widget on any website. It has i18n support and is quick to try out.

Would love your thoughts if you're exploring options.