Ideally, we can send the embeddable a command from an external request to set Available, On-Break, Offline and all the various other states.
This is important for our integrations because we collect the presence information from various sources (including RingEX and RingCX) and sometimes its important for us to force RingCX agents into new states.
Ideally, we can send the embeddable a command from an external request to set Available, On-Break, Offline and all the various other states.
This is important for our integrations because we collect the presence information from various sources (including RingEX and RingCX) and sometimes its important for us to force RingCX agents into new states.