It keeps saying it’s not connected but it clearly is.

[MrSaneApps]

What happened?

What did you expect to happen?

Steps to reproduce

App + Mac details

• App version:
• macOS version:
• Mac model / chip:

Optional diagnostics (helps a lot)

• If available, paste in-app diagnostics or relevant logs.
• If you already emailed support, include that thread date/email so I can cross-reference quickly.

[MrSaneApps]

SaneSales 1.3.5 is live now with the connection-state fixes from this issue family included.

Please update to 1.3.5 and try the same connection flow again. I’m keeping this open until you confirm whether the app now recognizes the connected state correctly.

Mr. Sane
https://saneapps.com