Description
When the agent clicks on the "Generate Public Link" button in the ticket view, the public access URL is generated and displayed successfully. However, after refreshing the page, the link disappears from the UI. The system does not retain or redisplay the generated link automatically.
Description
When the agent clicks on the "Generate Public Link" button in the ticket view, the public access URL is generated and displayed successfully. However, after refreshing the page, the link disappears from the UI. The system does not retain or redisplay the generated link automatically.