From 1c86e196b8d6b09f1fce87b35d4ba2a71ab8d923 Mon Sep 17 00:00:00 2001 From: IsaiahWitzke Date: Tue, 9 Jun 2026 16:30:09 +0000 Subject: [PATCH 1/4] docs: note teams can't be deleted with unused add-on credits Co-Authored-By: Oz --- src/content/docs/enterprise/team-management/teams.mdx | 4 ++++ src/content/docs/knowledge-and-collaboration/teams.mdx | 4 ++++ 2 files changed, 8 insertions(+) diff --git a/src/content/docs/enterprise/team-management/teams.mdx b/src/content/docs/enterprise/team-management/teams.mdx index e645e04f..23868b6e 100644 --- a/src/content/docs/enterprise/team-management/teams.mdx +++ b/src/content/docs/enterprise/team-management/teams.mdx @@ -59,6 +59,10 @@ If you've received an invite link, use it to sign up or log in and join the team * **Members and Admins** - Can leave a team at any time by visiting **Settings** > **Teams** and clicking **Leave team**. * **Team Owners** - Can delete a team, but only after removing all other team members first. +:::caution +A team can't be deleted while it has unused add-on credits. Before you can delete the team, all add-on credits tied to it must be used up or expired. If you need to remove unused credits to delete the team, contact [support@warp.dev](mailto:support@warp.dev). +::: + :::caution If you're a Team Owner and choose to [delete your Warp account](/support-and-community/privacy-and-security/privacy/#delete-your-account-and-data), you'll need to assign a team member as the new owner before your account can be deleted. ::: diff --git a/src/content/docs/knowledge-and-collaboration/teams.mdx b/src/content/docs/knowledge-and-collaboration/teams.mdx index 91287237..f7a0c269 100644 --- a/src/content/docs/knowledge-and-collaboration/teams.mdx +++ b/src/content/docs/knowledge-and-collaboration/teams.mdx @@ -67,6 +67,10 @@ If you have received an invite link, you can use that link to sign up or log in If you’re a member of a team, you can visit **Settings** > **Teams** to leave a team at any time. Team admins (who created teams) may delete a team only after removing all team members. +:::caution +A team can't be deleted while it has unused add-on credits. Before you can delete the team, all add-on credits tied to it must be used up or expired. If you need to remove unused credits to delete the team, contact [support@warp.dev](mailto:support@warp.dev). +::: + On Build, Max, and Business plans, [add-on credits](/support-and-community/plans-and-billing/add-on-credits/) are scoped to each individual user but **tied to the team** they were purchased under. Membership changes affect access: * **A user leaves a team** - You lose access to any add-on credits tied to that team. If you rejoin the same team later, you regain access to any unused, non-expired credits. The admin pays a prorated rate for your seat on rejoin. From b46350d81a2929f60001e012b3b9941991d8bc69 Mon Sep 17 00:00:00 2001 From: Danny Neira <16809145+dannyneira@users.noreply.github.com> Date: Tue, 9 Jun 2026 11:29:55 -0600 Subject: [PATCH 2/4] added note about using/removing credits in the add-on credits page --- .../support-and-community/plans-and-billing/add-on-credits.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx b/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx index 8aec5657..71866a40 100644 --- a/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx +++ b/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx @@ -99,7 +99,7 @@ Add-on credits are tied to the team they were purchased under. The flows below d * **A user leaves a team** - You lose access to any add-on credits tied to that team. If you rejoin the same team later, you regain access to any unused, non-expired credits. The admin pays a prorated rate for your seat on rejoin. * **An admin removes a member** - That member loses access to any add-on credits tied to the team. If they rejoin later, they regain access to any unused, non-expired credits. -* **An admin deletes the team** - Any remaining add-on credits tied to the team are no longer usable. +* **An admin deletes the team** - Any remaining add-on credits must be used or removed before a team can be deleted. Please contact (support@warp.dev)[mailto:support@warp.dev], if you need help with this. :::note All unused add-on credits remain valid for 12 months from purchase, as long as you have an active subscription. From feee61f832ead42bb6ef8a3c6181000026b5eb01 Mon Sep 17 00:00:00 2001 From: Danny Neira <16809145+dannyneira@users.noreply.github.com> Date: Tue, 9 Jun 2026 11:35:22 -0600 Subject: [PATCH 3/4] small fix to mailto link --- .../support-and-community/plans-and-billing/add-on-credits.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx b/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx index 71866a40..43bba68f 100644 --- a/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx +++ b/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx @@ -99,7 +99,7 @@ Add-on credits are tied to the team they were purchased under. The flows below d * **A user leaves a team** - You lose access to any add-on credits tied to that team. If you rejoin the same team later, you regain access to any unused, non-expired credits. The admin pays a prorated rate for your seat on rejoin. * **An admin removes a member** - That member loses access to any add-on credits tied to the team. If they rejoin later, they regain access to any unused, non-expired credits. -* **An admin deletes the team** - Any remaining add-on credits must be used or removed before a team can be deleted. Please contact (support@warp.dev)[mailto:support@warp.dev], if you need help with this. +* **An admin deletes the team** - Any remaining add-on credits must be used or removed before a team can be deleted. Please contact [support@warp.dev](mailto:support@warp.dev), if you need help with this. :::note All unused add-on credits remain valid for 12 months from purchase, as long as you have an active subscription. From 1ed1e5b75a4751c58fad9ce1544e611311ab32d5 Mon Sep 17 00:00:00 2001 From: Danny <16809145+dannyneira@users.noreply.github.com> Date: Tue, 9 Jun 2026 11:58:49 -0600 Subject: [PATCH 4/4] Update src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx Co-authored-by: oz-for-oss[bot] <277970191+oz-for-oss[bot]@users.noreply.github.com> --- .../support-and-community/plans-and-billing/add-on-credits.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx b/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx index 43bba68f..03ce2e68 100644 --- a/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx +++ b/src/content/docs/support-and-community/plans-and-billing/add-on-credits.mdx @@ -99,7 +99,7 @@ Add-on credits are tied to the team they were purchased under. The flows below d * **A user leaves a team** - You lose access to any add-on credits tied to that team. If you rejoin the same team later, you regain access to any unused, non-expired credits. The admin pays a prorated rate for your seat on rejoin. * **An admin removes a member** - That member loses access to any add-on credits tied to the team. If they rejoin later, they regain access to any unused, non-expired credits. -* **An admin deletes the team** - Any remaining add-on credits must be used or removed before a team can be deleted. Please contact [support@warp.dev](mailto:support@warp.dev), if you need help with this. +* **An admin deletes the team** - Any remaining add-on credits must be used or removed before a team can be deleted. Contact [support@warp.dev](mailto:support@warp.dev) if you need help with this. :::note All unused add-on credits remain valid for 12 months from purchase, as long as you have an active subscription.