fix: feedback widget auto-close issue

CHANGELOG.md

@@ -1,3 +1,6 @@
+## XX.XX.XX
+* Mitigated an issue where feedback widgets could be closed automatically after about a minute even while the user was still interacting with them.
+
 ## 26.1.3
 * Added a content configuration option to reload the content web view when its load stalls, enabled via "enableContentReloadOnStall" on "CountlyContentConfig", with a configurable stall timeout "setContentReloadOnStallTimeout:" in milliseconds (default 1000).
 * Added a content configuration option to disable pinch zoom, disabled via "disableZoom".

CountlyTests/CountlyWebViewManager+Tests.h

@@ -23,6 +23,7 @@
 - (void)cancelPendingReload;
 - (void)contentShownDeadlineReached;
 - (void)recordEventsWithJSONString:(NSString *)jsonString;
+- (BOOL)isFeedbackWidgetURL:(NSURL *)url;
 
 @end
 #endif

CountlyTests/CountlyWebViewManagerTests.swift

@@ -765,6 +765,24 @@ class CountlyWebViewManagerTests: XCTestCase {
         XCTAssertFalse(timer.isValid)
     }
 
+    func testIsFeedbackWidgetURL_recognizesFeedbackWidgetURLs() {
+        // Feedback widget URLs (host/feedback/<type>?...&widget_id=...) must be recognized so the
+        // content-shown deadline is NOT armed for them (widgets never emit [CLY]_content_shown).
+        XCTAssertTrue(manager.isFeedbackWidgetURL(URL(string: "https://example.count.ly/feedback/nps?app_key=k&widget_id=abc123")!))
+        XCTAssertTrue(manager.isFeedbackWidgetURL(URL(string: "https://example.count.ly/feedback/survey?widget_id=x")!))
+        XCTAssertTrue(manager.isFeedbackWidgetURL(URL(string: "https://example.count.ly/feedback/rating?widget_id=x")!))
+        // Base-path host still matches (uses a path-segment contains check, not a prefix).
+        XCTAssertTrue(manager.isFeedbackWidgetURL(URL(string: "https://example.com/base/feedback/nps?widget_id=x")!))
+    }
+
+    func testIsFeedbackWidgetURL_rejectsContentURLs() {
+        // Content URLs (host/_external/content?...) must NOT be treated as feedback widgets, so
+        // the content-shown deadline stays armed for real content.
+        XCTAssertFalse(manager.isFeedbackWidgetURL(URL(string: "https://countly.teb.com.tr/_external/content?app_id=1&id=2&journeyId=3")!))
+        XCTAssertFalse(manager.isFeedbackWidgetURL(URL(string: "https://example.count.ly/o/sdk/content?method=queue")!))
+        XCTAssertFalse(manager.isFeedbackWidgetURL(URL(string: "about:blank")!))
+    }
+
     func testNonContentShownEvent_leavesDeadlineTimerRunning() {
         // A different event must NOT cancel the deadline.
         let timer = Timer.scheduledTimer(withTimeInterval: 60, repeats: false) { _ in }

CountlyWebViewManager.m

@@ -181,10 +181,15 @@ - (void)createWebViewWithURL:(NSURL *)url
     // Arm the absolute content-shown deadline ONCE (not per navigation, so reloads cannot
     // extend it). If [CLY]_content_shown is not reported within kCLYContentShownDeadline, the
     // web view is closed regardless of retry/stall/verify state.
-    __weak typeof(self) weakSelf = self;
-    self.contentShownDeadlineTimer = [NSTimer scheduledTimerWithTimeInterval:kCLYContentShownDeadline repeats:NO block:^(NSTimer * _Nonnull timer) {
-        [weakSelf contentShownDeadlineReached];
-    }];
+    // Only for CONTENT: feedback widgets (survey/NPS/rating) load a different SDK-built URL and
+    // never report [CLY]_content_shown, so arming the deadline for them would force-close a
+    // widget the user is still filling out. Skip it for feedback widget URLs.
+    if (![self isFeedbackWidgetURL:url]) {
+        __weak typeof(self) weakSelf = self;
+        self.contentShownDeadlineTimer = [NSTimer scheduledTimerWithTimeInterval:kCLYContentShownDeadline repeats:NO block:^(NSTimer * _Nonnull timer) {
+            [weakSelf contentShownDeadlineReached];
+        }];
+    }
 
     CLYButton *dismissButton = [CLYButton dismissAlertButton:@"X"];
     [self configureDismissButton:dismissButton forWebView:webView];
@@ -526,6 +531,20 @@ - (void)contentShownDeadlineReached {
     [self closeWebView];
 }
 
+// A feedback widget is presented through the same web view manager but loads a URL the SDK
+// builds in the feedback module as "<host>/feedback/<type>?...&widget_id=<id>&..." (see
+// CountlyFeedbackWidget generateWidgetURL), whereas content loads "<host>/_external/content?...".
+// Feedback widgets never report [CLY]_content_shown, so we must not arm the content-shown
+// deadline for them. Recognized by the SDK's own "/feedback/" endpoint path segment
+// (kCountlyEndpointFeedback), which content URLs never contain.
+- (BOOL)isFeedbackWidgetURL:(NSURL *)url {
+    if (!url) return NO;
+    NSString *path = url.path;
+    if (!path) return NO;
+    NSString *feedbackSegment = [kCountlyEndpointFeedback stringByAppendingString:@"/"];
+    return [path rangeOfString:feedbackSegment].location != NSNotFound;
+}
+
 - (void)userContentController:(WKUserContentController *)userContentController
       didReceiveScriptMessage:(WKScriptMessage *)message
 {