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Apply changes to the job family page for GSD #375

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Merged
rowanmanning merged 1 commit into from
Jan 6, 2026
Merged

Apply changes to the job family page for GSD #375

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2 changes: 1 addition & 1 deletion site/pages/job-families.md
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Expand Up @@ -17,7 +17,7 @@ Engineers at early stages are Individual Contributors (hands-on), and later have

## Global Service Desk

Progression within Individual contributor roles can be achieved through the promotion process. Those choosing to pursue a People Manager role must demonstrate the competences and experience necessary, and complete a successful interview when a specific business need/role is available.
In the Global Service Desk - interviews are required to progress from individual contributor roles, into people manager / roles, however - progression from Analyst to Technician can be completed through promotion board or by interview.

![A diagram showing the different progression paths in Global Service Desk](/media/service-desk-roles.png)

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