I'm an Enterprise Service Management consultant with 20+ years of experience that runs the full arc — from the shop floor to IT consulting. I started in manufacturing (process control & quality assurance), moved into application development and data engineering, led an IT applications team, and today I help organizations design and optimize their IT Service Management processes.
That broad path is exactly why I'm comfortable translating between operations, engineering, and business — turning technical capability into working business processes.
- Currently consulting on Matrix42 / Enterprise Service Management (ESM) & ITSM, with Nexthink in the mix
- Background in data engineering, ETL & business intelligence (R, Python, QlikSense)
- B.Sc. Business Informatics (FernUniversität in Hagen, part-time alongside work)
- Always learning — currently sharpening cloud (GKE), agile (SAFe) & AI skills
| Period | Role | Focus |
|---|---|---|
| 2024 – now | Consultant, Enterprise Service Management · Consulting4IT | Matrix42, Nexthink · ITSM/ESM process design & optimization |
| 2021 – 2023 | Team Lead, IT Business Applications · Schulte | ERP, BI & EDI · project lead, budget responsibility |
| 2020 – 2021 | Data Analyst & Data Engineer · Schulte | ETL (R, Python, Lobster) · BI (QlikSense) · SQL databases |
| 2011 – 2020 | Business Application Developer & Data Engineer · Schulte | Production/QM apps · SAP BusinessObjects · R Shiny, Python · Linux/MySQL admin |
| earlier | Manufacturing & quality | Process optimization & quality assurance — where it all started |
IT Service Management
Data & BI
Databases & platforms
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- Architecting with Google Kubernetes Engine — Google Cloud Coursera
- SAFe Fundamentals — Coursera
- Google Project Management — agile & delivery
- Google AI Essentials — Google Cloud Coursera
- Google IT Automation with Python — Google Cloud Coursera
- Data Science Specialization — Johns Hopkins University
- Cybersecurity — University of Maryland
- Lean Six Sigma (Yellow Belt) — TUM
I'm always happy to exchange ideas on service management, data, and bridging IT with the business side.
