Support Ticket System

A full-stack Support Ticket System built with React (TypeScript) and Spring Boot. When a user raises a ticket, it is stored in the database and automatically created as a GitHub Issue.

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SETUP INSTRUCTIONS

1. Clone the Repository

git clone https://github.com//Resolve-Now.git cd Support-Ticket-System

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GITHUB INTEGRATION SETUP (IMPORTANT)

This project creates GitHub Issues automatically when users raise tickets. You must configure GitHub credentials before running the backend.

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STEP 1: Create .env File

Create a file inside the backend folder:

backend/.env

Add the following content:

GITHUB_TOKEN=YOUR_GITHUB_PERSONAL_ACCESS_TOKEN GITHUB_OWNER=YOUR_GITHUB_USERNAME_OR_ORG GITHUB_REPO=YOUR_REPOSITORY_NAME

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STEP 2: Generate GitHub Personal Access Token (PAT)

1. Open: https://github.com/settings/apps then click on Personal Access Tokens

2. Click “Generate new token” -> Fine grained Tokens

3. Name it: Resolve Now

4. Select permissions:

   • repo(read and write), issues(read and write) metadata(read)
   • workflow (optional)
   • project (optional)

5. Generate token and copy it.

DO NOT SHARE THIS TOKEN OR COMMIT IT TO GITHUB.

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STEP 3: Get GitHub Username (OWNER)

Your GitHub username is in your profile URL:

https://github.com/

Example: GITHUB_OWNER=KirthikaKumar-K

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STEP 4: Get Repository Name (REPO)

Your repository URL:

https://github.com//

Example: GITHUB_REPO=Resolve-Now

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RUN BACKEND

cd backend mvn spring-boot:run

Backend runs on: http://localhost:8080

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RUN FRONTEND

cd src npm install npm run dev

Frontend runs on: http://localhost:5173

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SECURITY NOTES

1. Never commit backend/.env to GitHub
2. Add this to .gitignore:

backend/.env

3. Revoke leaked PAT tokens immediately.

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To run Java in Visual Studio Code

You need to add this Extension :

1. Open VS Code
2. Go to Extensions (Ctrl+Shift+X)
3. Search for "Extension Pack for Java"
4. Click Install

This will install all necessary Extentions to run java