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16 changes: 8 additions & 8 deletions ai-for-service/generative-ai-tools/genai-features-agentai.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -14,20 +14,20 @@ LLM-powered features for Agent AI that enhance agent productivity, utterance gen

| Feature | Azure OpenAI Model(s) | OpenAI Model(s) |
|---|---|---|
| Agent Coaching | GPT-4o<br>GPT-4o-mini<br>GPT-5.4<br>GPT-5-mini<br>GPT-5.1<br>GPT-5.2<br>GPT-5.4 Mini<br>GPT-5.4 Nano | GPT-4o<br>GPT-4o-mini |
| Agent Playbook | GPT-4o<br>GPT-4o-mini<br>GPT-5.4<br>GPT-5-mini<br>GPT-5.1<br>GPT-5.2<br>GPT-5.4 Mini<br>GPT-5.4 Nano | GPT-4o<br>GPT-4o-mini |
| Conversation Summary | GPT-5.4<br>GPT-5-mini<br>GPT-5.1<br>GPT-5.2<br>GPT-5.4 Mini<br>GPT-5.4 Nano | ❌ |
| Generating Opposite Utterance Suggestions | GPT-3.5 Turbo<br>GPT-4<br>GPT-4o-mini<br>GPT-5.4<br>GPT-5-mini<br>GPT-5.1<br>GPT-5.2<br>GPT-5.4 Mini<br>GPT-5.4 Nano | GPT-3.5 Turbo<br>GPT-4<br>GPT-4 Turbo<br>GPT-4o<br>GPT-4o-mini |
| Generating Similar Answer Suggestions | GPT-3.5<br>GPT-4<br>GPT-4o-mini | GPT-3.5 Turbo<br>GPT-4<br>GPT-4o-mini |
| Generating Similar Utterance Suggestions | GPT-3.5 Turbo<br>GPT-4<br>GPT-4o-mini<br>GPT-5.4<br>GPT-5-mini<br>GPT-5.1<br>GPT-5.2<br>GPT-5.4 Mini<br>GPT-5.4 Nano | GPT-3.5 Turbo<br>GPT-4<br>GPT-4 Turbo<br>GPT-4o<br>GPT-4o-mini |
| Sentiment Analysis | GPT-4o<br>GPT-4o-mini<br>GPT-5.4<br>GPT-5-mini<br>GPT-5.1<br>GPT-5.2<br>GPT-5.4 Mini<br>GPT-5.4 Nano | GPT-4o<br>GPT-4o-mini |
| Agent Coaching | GPT-4o<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | GPT-4o<br />GPT-4o-mini |
| Agent Playbook | GPT-4o<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | GPT-4o<br />GPT-4o-mini |
| Conversation Summary | GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | ❌ |
| Generating Opposite Utterance Suggestions | GPT-3.5 Turbo<br />GPT-4<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | GPT-3.5 Turbo<br />GPT-4<br />GPT-4 Turbo<br />GPT-4o<br />GPT-4o-mini |
| Generating Similar Answer Suggestions | GPT-3.5<br />GPT-4<br />GPT-4o-mini | GPT-3.5 Turbo<br />GPT-4<br />GPT-4o-mini |
| Generating Similar Utterance Suggestions | GPT-3.5 Turbo<br />GPT-4<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | GPT-3.5 Turbo<br />GPT-4<br />GPT-4 Turbo<br />GPT-4o<br />GPT-4o-mini |
| Sentiment Analysis | GPT-4o<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | GPT-4o<br />GPT-4o-mini |



**Anthropic, Google Gemini, Custom LLM, and XO GPT**


| Feature | Anthropic<br><sub>Claude Opus 4.6<br>Claude Sonnet 4.6<br>Claude Sonnet 4.5<br>Claude Haiku 4.5</sub> | Google Gemini<br><sub>Gemini 2.5 Pro<br>Gemini 2.5 Flash<br>Gemini 2.5 Flash-Lite<br>Gemini 3.1 Pro Preview<br>Gemini 3 Flash Preview</sub> | Custom LLM | XO GPT |
| Feature | Anthropic<br /><sub>Claude Opus 4.6<br />Claude Sonnet 4.6<br />Claude Sonnet 4.5<br />Claude Haiku 4.5</sub> | Google Gemini<br /><sub>Gemini 2.5 Pro<br />Gemini 2.5 Flash<br />Gemini 2.5 Flash-Lite<br />Gemini 3.1 Pro Preview<br />Gemini 3 Flash Preview</sub> | Custom LLM | XO GPT |
|---|:---:|:---:|:---:|:---:|
| Agent Coaching | ✅ | ✅ | ✅ | ❌ |
| Agent Playbook | ✅ | ✅ | ✅ | ❌ |
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