Koredotcom · ashishguptaiitb · Jul 16, 2026 · Jul 16, 2026 · Jul 16, 2026 · Jul 16, 2026
diff --git a/...integration/five9-voice-automation/five9-with-kore-voice-automation-via-sip.mdx b/...integration/five9-voice-automation/five9-with-kore-voice-automation-via-sip.mdx
@@ -155,6 +155,8 @@ Kore SBC details used for configuring SIP Trunk at Five9 end:
 | 1 | [savg-sbc1.kore.ai](http://prodbots-savg-ext-nlb-dcc80dc8521a20a5.elb.us-east-1.amazonaws.com/) | 3.224.189.218 |
 | 2 | [savg-sbc2.kore.ai](http://prodbots-savg-ext-nlb-dcc80dc8521a20a5.elb.us-east-1.amazonaws.com/) | 35.174.41.205 |
 
+{/* AG: Use secure link. Also, the domain isn't reponding, so check once if it is correct. */}
+
 #### Verify the SIP Trunk configuration
 
 Follow these steps to verify the SIP Trunk configuration:

diff --git a/ai-for-service/apis/automation/enable-and-manage-sso-configuration.mdx b/ai-for-service/apis/automation/enable-and-manage-sso-configuration.mdx
@@ -100,6 +100,7 @@ curl --location --request GET \
     }
 }
 ```
+
 #### Response Parameters
 
 If SSO is enabled, the API returns the following:

diff --git a/ai-for-service/apis/quality-ai/auto-qa-reporting-api.mdx b/ai-for-service/apis/quality-ai/auto-qa-reporting-api.mdx
@@ -66,7 +66,7 @@ curl --location 'https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/
 
 ## Sample Response
 
-```json
+```json expandable=true
 {
   "results": [
     {

diff --git a/ai-for-service/apis/quality-ai/raw-data-api.mdx b/ai-for-service/apis/quality-ai/raw-data-api.mdx
@@ -68,7 +68,7 @@ curl --location 'https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/
 
 ## Sample Response
 
-```json
+```json expandable=true
 {
   "results": [
     {

diff --git a/ai-for-service/apis/searchai/advance-search.mdx b/ai-for-service/apis/searchai/advance-search.mdx
@@ -58,7 +58,7 @@ The response is in JSON format. Key fields within the `template` field:
 
 - **`results`**: Search results grouped by source type. Chunks from the same document are grouped together.
 
-```json
+```json expandable=true
 "results": {
   "googleDrive": {
     "data": [
@@ -93,7 +93,7 @@ The response is in JSON format. Key fields within the `template` field:
 
 - **`answer_details`**: The answer to the query along with metadata.
 
-```json
+```json expandable=true
 "answer_details": {
   "query": "Microsoft",
   "requestType": "answer_search",

diff --git a/ai-for-service/apis/searchai/answer-generation.mdx b/ai-for-service/apis/searchai/answer-generation.mdx
@@ -23,7 +23,7 @@ This API fetches answers to a query from SearchAI based on the input query and m
 
 ## Sample Request
 
-```bash
+```bash expandable=true
 curl --location 'https://platform.domain.ai/api/public/stream/st-3beea617-cfd5-5224-b70b-656c4eef768e/advancedSearch' \
 --header 'auth: <your-auth-key>' \
 --header 'Content-Type: application/json' \
@@ -57,7 +57,7 @@ curl --location 'https://platform.domain.ai/api/public/stream/st-3beea617-cfd5-5
 
 ### Sample Response
 
-```json
+```json expandable=true
 {
     "query": "What is RAG?",
     "requestType": "answer_search",

diff --git a/ai-for-service/apis/searchai/answer-insights.mdx b/ai-for-service/apis/searchai/answer-insights.mdx
@@ -73,7 +73,7 @@ The API returns a job ID (`_id`) with job type `DATA_EXPORT`. The `fileInfo` obj
 
 When invoking the Jobs API for file export, the `fileInfo` field contains the link to the exported file.
 
-```json
+```json expandable=true
 {
     "_id": "fj-2618a702-0211-50ca-8504-c1ac377a2402",
     "status": "SUCCESS",
@@ -120,7 +120,7 @@ When exporting large datasets, the data is split into multiple fragments (defaul
 
 ### Sample Response — Large Dataset with Multiple Fragments
 
-```json
+```json expandable=true
 {
     "_id": "fj-4ccf7101-baf1-5729-9347-60deba1113c9",
     "status": "SUCCESS",

diff --git a/ai-for-service/apis/searchai/app-export.mdx b/ai-for-service/apis/searchai/app-export.mdx
@@ -76,7 +76,7 @@ curl -X GET 'https://<host-name>/api/public/bot/st-3d7ffe93-c3xx-xxxx-918c-c8438
 
 The response includes the export status for each individual module.
 
-```json
+```json expandable=true
 {
    "_id": "fj-b504b6bd-39d1-5c7d-af7f-a2696db1fe3e",
    "status": "SUCCESS",

diff --git a/ai-for-service/apis/searchai/app-import.mdx b/ai-for-service/apis/searchai/app-import.mdx
@@ -118,7 +118,7 @@ curl -X GET 'https://host/api/public/bot/st-3d7ffe93-c384-5d09-918c-c8438baef80d
 
 ### Sample Response
 
-```json
+```json expandable=true
 {
    "_id": "fj-b504b6bd-39d1-5c7d-af7f-a2696db1fe3e",
    "status": "SUCCESS",

diff --git a/ai-for-service/apis/searchai/chunk-apis.mdx b/ai-for-service/apis/searchai/chunk-apis.mdx
@@ -33,7 +33,7 @@ This API returns the complete list of chunks that satisfy the given condition in
 
 **Example filter:**
 
-```json
+```json expandable=true
 {
   "conditions": [
     {
@@ -57,7 +57,7 @@ This API returns the complete list of chunks that satisfy the given condition in
 
 ### Sample Response
 
-```json
+```json expandable=true
 {
   "count": 888,
   "chunks": [

diff --git a/ai-for-service/apis/searchai/click-analytics.mdx b/ai-for-service/apis/searchai/click-analytics.mdx
@@ -111,7 +111,7 @@ Shows how many searches resulted in a user clicking a result versus not clicking
 Results array is empty. The error is shared in analyticsError field.
 
 
-```
+```json
 { 
     "result": [], 
     "analyticsError": "Click analytics data is temporarily unavailable." 
@@ -124,7 +124,7 @@ Measures click engagement depth by showing how many times users click per search
 
 **Sample Request**
 
-```
+```json
 {
   "type": "AvgClickStats",
   "filters": {

diff --git a/ai-for-service/apis/searchai/connector-apis.mdx b/ai-for-service/apis/searchai/connector-apis.mdx
@@ -26,7 +26,7 @@ This API returns the list of connectors configured for an application, including
 
 ## Sample Response
 
-```json
+```json expandable=true
 {
   "connectors": [
     {

diff --git a/ai-for-service/apis/searchai/content-apis.mdx b/ai-for-service/apis/searchai/content-apis.mdx
@@ -25,7 +25,7 @@ This API returns the requested content.
 
 ### Sample Response
 
-```json
+```json expandable=true
 {
   "_id": "fc-26d474d1-2aa7-50cf-984d-e719a4884792",
   "searchIndexId": "sidx-cdd15c7a-47d5-5839-80ee-e4f418489f70",
@@ -149,7 +149,7 @@ This API fetches specific content from the SearchAI application based on a given
 
 ### Sample Response
 
-```json
+```json expandable=true
 {
   "data": [
     {

diff --git a/ai-for-service/apis/searchai/feedback.mdx b/ai-for-service/apis/searchai/feedback.mdx
@@ -31,7 +31,7 @@ This API captures user feedback and stores it in Search AI, where it is displaye
 
 ## Sample Request
 
-```bash
+```bash expandable=true
 curl --location 'https://env.domain.com/api/public/bot/st-66c4xxxx-6eae-5ada-b0f8-a2022e945a10/search/feedback' \
 --header 'auth: eyJhbGciOiJaxxxxxxx_abcd' \
 --header 'Content-Type: application/json' \

diff --git a/ai-for-service/apis/searchai/ingest-data.mdx b/ai-for-service/apis/searchai/ingest-data.mdx
@@ -56,7 +56,7 @@ This API allows you to ingest and index data into the SearchAI application. You
 
 ### Sample Request — Ingesting Chunks Directly
 
-```json
+```json expandable=true
 {
   "sourceName": "Abc",
   "sourceType": "json",

diff --git a/ai-for-service/apis/searchai/jobs.mdx b/ai-for-service/apis/searchai/jobs.mdx
@@ -25,7 +25,7 @@ This API returns the details of a job. The response varies depending on the job
 
 The following sample response is for a job initiated to export analytics data to a file. The response includes the URL of the exported file.
 
-```json
+```json expandable=true
 {
   "_id": "fj-9a39a625-xxxx-xxxx-xxxx-5e8853d41060",
   "hidden": false,

diff --git a/ai-for-service/apis/searchai/permission-entity-apis.mdx b/ai-for-service/apis/searchai/permission-entity-apis.mdx
@@ -38,7 +38,7 @@ This API lists all permission entities associated with a connector.
 
 ### Sample Response
 
-```json
+```json expandable=true
 [
   {
     "_id": "fpe-82e99097-7532-506b-af42-363cbe5bb59c",

diff --git a/ai-for-service/apis/searchai/train-apis.mdx b/ai-for-service/apis/searchai/train-apis.mdx
@@ -40,7 +40,7 @@ This API trains the Search AI application with all ingested content or with spec
 
 The `_id` field is a unique identifier you can use to check training status via the Training Status API. The `status` field indicates the current state, and `opType` specifies whether training was initiated manually or automatically.
 
-```json
+```json expandable=true
 {
   "_id": "fjg-a9ee651e-ab49-54e6-899c-35d0fbadba0f",
   "opType": "Manual",
@@ -99,7 +99,7 @@ curl --location 'https://your-domain.com/api/public/bot/st-c6cxxxxxxxx-553e-bd8f
 
 The `status` field shows the current training state: `success`, `in progress`, or `failed`. The `opType` field indicates whether training was initiated automatically by Search AI or manually.
 
-```json
+```json expandable=true
 {
   "_id": "fjg-ba81546b-3b57-5116-a78d-9b890eebbf13",
   "opType": "Auto",

diff --git a/ai-for-service/automation/agent-node.mdx b/ai-for-service/automation/agent-node.mdx
@@ -204,11 +204,13 @@ Default connection variants:
 | Best for | Legacy flows, JSON-only, full response key control | New development, structured responses, tool-heavy flows |
 
 **Choose V1 when:**
+
 - You need JSON mode (text generation only).
 - You need full control over response parsing via response keys.
 - You are maintaining an existing flow with explicit entity handling.
 
 **Choose V2 when:**
+
 - You need tool calling and streaming together.
 - You want simplified configuration (no manual exit scenario/entity keys).
 - Entity collection should be fully integrated into tool invocations.
@@ -220,13 +222,17 @@ Default connection variants:
 Apply prompt engineering to define:
 
 **Context:**
+
 - The agent's role (AI Agent, voice assistant) and communication channel.
 - Expected response length, verbosity, and formality.
 - The primary function (customer support, appointment scheduling, troubleshooting).
 - The company or service represented.
 - Whether the agent should proactively clarify ambiguous inputs.
 
+{/* AG: the book link redirects to a different book now. */}
+
 **Personality** (using the [Conversations with Things](https://www.oreilly.com/library/view/conversations-with-things/9781492048749/) framework):
+
 - Interaction goals, level of personification, power dynamics.
 - Core character traits (professional, friendly, humorous).
 - Tone and key behavioral traits.
@@ -251,6 +257,7 @@ Supports text generation only.
 ### V1 Prompt — JavaScript Mode
 
 Use when you need:
+
 - Tool calling.
 - Access to full conversation history as an array.
 - Advanced prompt logic.

diff --git a/ai-for-service/automation/digital-skills/configure-digital-forms.mdx b/ai-for-service/automation/digital-skills/configure-digital-forms.mdx
@@ -52,8 +52,8 @@ Create a form to gather the following information:
 
 ### Form Creation
 
-1. From the Builder platform, open the Banking App.
-2. Navigate to **Automation AI > Digital Skills > Digital Forms** to access the Digital Forms page.
+
+1. Navigate to **Automation AI > Use Cases > Digital Skills > Digital Forms** to access the Digital Forms page.
 3. Click **New Form** and enter the following:
     * **Name** – name of the form that will be used by the engine, let's set as _OpenNewAccount_
     * **Display Name** for the form, let's set as _Open an Account_
@@ -62,7 +62,7 @@ Create a form to gather the following information:
 
         Click the card to select the style. If it has a logo, you can upload an image file (png or jpg) for the logo.
 
-<Note>During the Export of the App, the logo isn't exported along with Digital Forms. So, while importing this App, you need to separately copy the logo image file and then manually reupload the logo.</Note>
+        <Note>During the Export of the App, the logo isn't exported along with Digital Forms. So, while importing this App, you need to separately copy the logo image file and then manually reupload the logo.</Note>
 
 4. **Description**: Turn on the toggle to show a description of the form in the header.
 5. **Save & Proceed** to the next step.
@@ -90,7 +90,7 @@ Create a form to gather the following information:
 
         ![Field data securing and Transient data](/ai-for-service/automation/digital-skills/images/mask-data-and-transient-input.png)
 
-<Note>**Mask User Input/Secure Field Data** and **Transient Input** toggles are available for all the components, and need to be set on component level. Settings of one component will have no impact on others.</Note>
+    <Note>**Mask User Input/Secure Field Data** and **Transient Input** toggles are available for all the components, and need to be set on component level. Settings of one component will have no impact on others.</Note>
 
 6. Next, a selection box for the type of account to be opened. Drag and drop a **Dropdown** component onto the form and set the following values:
     * **Display Name** set as _Account Type._
@@ -168,11 +168,11 @@ Create a form to gather the following information:
 
         ![select node dropdown](/ai-for-service/automation/digital-skills/images/select-node-dropdown.png)
 
-<Note>
-The target node has to be in the same dialog, you can't make a jump to a target node outside the current dialog. The list of target nodes only shows the local nodes.
+    <Note>
+    The target node has to be in the same dialog, you can't make a jump to a target node outside the current dialog. The list of target nodes only shows the local nodes.
 
-If the target node isn't present during runtime, the platform presents the error in continuing the conversation, and the task should get discarded.
-</Note>
+    If the target node isn't present during runtime, the platform presents the error in continuing the conversation, and the task should get discarded.
+    </Note>
 
 26. Use the **Test** button to see a preview.
 
@@ -228,10 +228,3 @@ Your dialog with form is ready! **Test** and trigger the above dialog. The form
 ![talk to bot](/ai-for-service/automation/digital-skills/images/talk-to-bot.png)
 
 You can use the context object as shown above it a **Script** or **Service** nodes for further processing.
-
-## Related Articles
-
-* [Digital Forms](/ai-for-service/automation/digital-skills/digital-forms)
-* [Configure Digital Views](/ai-for-service/automation/digital-skills/configure-digital-views)
-* [Digital Skills Overview](/ai-for-service/automation/digital-skills/digital-skills-overview)
-
diff --git a/ai-for-service/automation/digital-skills/configure-digital-views.mdx b/ai-for-service/automation/digital-skills/configure-digital-views.mdx
@@ -66,7 +66,7 @@ We'll be creating two Widgets to trigger a Dialog Task.
 
 First, let's see how to configure a Widget to display balance from the current account of the user with the steps below:
 
-1. Navigate to **Automation AI > Digital Skills > Digital Views**.
+1. Navigate to **Automation AI > Use Cases > Digital Skills > Digital Views**.
 2. Click the **Create Widget** button.
 3. Give a Widget Name and a Display Name.
 4. Set the **Source**, we're triggering Dialog Task, hence select _Dialog Task_.
@@ -207,8 +207,3 @@ We'll be hosting the Panels in the web/mobile client. Click [here](/ai-for-servi
 
 11. If you want to host the Panels individually use the `index_widgets.html` file. See the GitHub for hosting the same in your web site.
 
-## Related Articles
-
-* [Digital Views](/ai-for-service/automation/digital-skills/digital-views)
-* [Configure Digital Forms](/ai-for-service/automation/digital-skills/configure-digital-forms)
-* [Digital Skills Overview](/ai-for-service/automation/digital-skills/digital-skills-overview)
-Original file line number
+Diff line change
@@ Expand Up / @@ -100,6 +100,7 @@ curl --location --request GET \ @@
         }
     }
     ```
     #### Response Parameters
     If SSO is enabled, the API returns the following:
@@ Expand Down @@