Formatting update in Artemis RNs

agent-platform/release-notes/recent-updates.mdx

@@ -21,7 +21,9 @@ Patch: This update includes bug fixes and platform improvements.
 
 <p className="rn-subtitle">Feature</p>
 
-Description. [Learn more →](/agent-platform/article)
+Description.
+
+[Learn more →](/agent-platform/article)
 
 */}
 
@@ -37,15 +39,21 @@ This update includes features and enhancements summarized below.
 
 <p className="rn-subtitle">Real-Time Arch AI Activity Feedback</p>
 
-The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. [Learn more →](/agent-platform/arch-ai)
+The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. 
+
+[Learn more →](/agent-platform/arch-ai)
 
 <p className="rn-subtitle">Arch Loop Evaluation and Optimization</p>
 
-Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. [Learn more →](/agent-platform/evals)
+Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. 
+
+[Learn more →](/agent-platform/evals)
 
 <p className="rn-subtitle">Arch AI Engine Tracing</p>
 
-Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization. [Learn more →](/agent-platform/arch-ai)
+Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization.
+
+[Learn more →](/agent-platform/arch-ai)
 
 <p className="rn-subtitle">Voice Diagnostics Knowledge for Arch AI</p>
 
@@ -59,31 +67,41 @@ Agent memory (`REMEMBER STORE`) can now append values to arrays, with optional d
 
 <p className="rn-subtitle">Call Recording</p>
 
-Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform's default storage. [Learn more →](/agent-platform/administration/agent-behavior-settings)
+Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform's default storage.
+
+[Learn more →](/agent-platform/administration/agent-behavior-settings)
 
 <p className="rn-subtitle">Outbound DTMF Tones</p>
 
 Voice agents can now send outbound DTMF tones during a call, enabling interaction with IVR systems and other DTMF-driven telephony endpoints.
 
 <p className="rn-subtitle">Genesys Cloud Integrations</p>
 
-Artemis now integrates with Genesys Cloud on two fronts: the **Audio Connector** for live voice calls routed from Genesys Cloud, and **Open Messaging** for digital/text conversations routed through Genesys Cloud's contact center. [Learn more →](/agent-platform/channels)
+Artemis now integrates with Genesys Cloud on two fronts: the **Audio Connector** for live voice calls routed from Genesys Cloud, and **Open Messaging** for digital/text conversations routed through Genesys Cloud's contact center.
+
+[Learn more →](/agent-platform/channels)
 
 <p className="rn-subtitle">Voice Transcript Sync and Pre-Transfer History on Handoff</p>
 
-When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context. [Learn more →](/agent-platform/transfer-sessions)
+When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context.
+
+[Learn more →](/agent-platform/transfer-sessions)
 
 <p className="rn-subtitle">Voice Agent Transfer via Kore Voice Gateway</p>
 
-Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target. [Learn more →](/agent-platform/channels/voice)
+Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target.
+
+[Learn more →](/agent-platform/channels/voice)
 
 <p className="rn-subtitle">Custom Vocabulary and Keyword Boosting for Speech-to-Text</p>
 
 Voice channels now support custom vocabulary and keyword boosting for speech-to-text providers, improving recognition accuracy for domain-specific terms — configurable at the project level and per deployment channel.
 
 <p className="rn-subtitle">Locale-Aware Agent Responses</p>
 
-Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations. [Learn more →](/agent-platform/administration/general-settings)
+Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations.
+
+[Learn more →](/agent-platform/administration/general-settings)
 
 <p className="rn-subtitle">Channel-Appropriate Response Formatting</p>
 
@@ -95,56 +113,76 @@ A single reasoning agent can now reliably produce channel-appropriate output—M
 
 <p className="rn-subtitle">SOAP/WSDL Integration Support</p>
 
-Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning. [Learn more →](/agent-platform/abl-reference/tools)
+Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning.
+
+[Learn more →](/agent-platform/abl-reference/tools)
 
 <p className="rn-subtitle">Integration Actions as Agent Tools</p>
 
-Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically. [Learn more →](/agent-platform/tools-overview)
+Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically.
+
+[Learn more →](/agent-platform/tools-overview)
 
 <p className="rn-subtitle">Webhook Transport for Contact-Center Handoff</p>
 
-Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation. [Learn more →](/agent-platform/escalate)
+Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation.
+
+[Learn more →](/agent-platform/escalate)
 
 <p className="rn-title">Knowledge Base and Search AI</p>
 
 
 <p className="rn-subtitle">New Packaged Connectors: Confluence, ServiceNow, SFTP, and Google Drive</p>
 
-The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors. [Learn more →](/agent-platform/custom-connector)
+The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors.
+
+[Learn more →](/agent-platform/custom-connector)
 
 <p className="rn-subtitle">Custom Script Pipeline Stage</p>
 
 SearchAI ingestion pipelines now support a custom 'Transform Script' stage, letting authors write sandboxed JavaScript to transform document content and metadata during ingestion.
 
 <p className="rn-subtitle">Search Query Debugging Controls</p>
 
-The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline. [Learn more →](/agent-platform/knowledge)
+The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline.
+
+[Learn more →](/agent-platform/knowledge)
 
 <p className="rn-subtitle">Knowledge Base Export in Reusable Agent Modules</p>
 
-Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module's indexed content without duplicating storage. [Learn more →](/agent-platform/projects)
+Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module's indexed content without duplicating storage.
+
+[Learn more →](/agent-platform/projects)
 
 <p className="rn-title">Security, Identity, and Access</p>
 
 <p className="rn-subtitle">Workspace-Aware Enterprise SSO</p>
 
-Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls. [Learn more →](/agent-platform/administration/workspace-and-team)
+Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls.
+
+[Learn more →](/agent-platform/administration/workspace-and-team)
 
 <p className="rn-subtitle">Custom Roles</p>
 
-Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control. [Learn more →](/agent-platform/administration/workspace-and-team)
+Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control.
+
+[Learn more →](/agent-platform/administration/workspace-and-team)
 
 <p className="rn-subtitle">Expanded Azure Key Vault BYOK Authentication Options</p>
 
-Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access. [Learn more →](/agent-platform/administration/workspace-and-team)
+Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access.
+
+[Learn more →](/agent-platform/administration/workspace-and-team)
 
 <p className="rn-subtitle">Per-Tenant Platform-Managed Key Governance</p>
 
 Platform administrators can now view and manage Platform-Managed (Kore-owned) encryption key configuration on a per-tenant basis, with server-side enforcement and audit logging of key lifecycle events.
 
 <p className="rn-subtitle">Custom PII Redaction with Capture-Group Backreferences</p>
 
-Custom PII redaction patterns now support regex capture-group backreferences (`\1` / `$1`), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number. [Learn more →](/agent-platform/administration/security-observability-settings)
+Custom PII redaction patterns now support regex capture-group backreferences (`\1` / `$1`), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number.
+
+[Learn more →](/agent-platform/administration/security-observability-settings)
 
 <p className="rn-title">Analytics and Insights</p>
 
@@ -158,7 +196,9 @@ Aggregate live-session failure alerts now include failure-type summaries.
 
 <p className="rn-subtitle">Custom Metrics and Dimensions for Workflow Analytics</p>
 
-Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline. [Learn more →](/agent-platform/workflows)
+Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline.
+
+[Learn more →](/agent-platform/workflows)
 
 <p className="rn-subtitle">Dashboard Data Export</p>
 
@@ -170,13 +210,17 @@ Collected user feedback (ratings, comments, and session references) can now be e
 
 <p className="rn-subtitle">Per-Widget Dimension Filters</p>
 
-Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters. [Learn more →](/agent-platform/analytics-insights/custom-dashboards)
+Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters.
+
+[Learn more →](/agent-platform/analytics-insights/custom-dashboards)
 
 <p className="rn-title">Administration</p>
 
 <p className="rn-subtitle">Vertex AI via GCP Service-Account Authentication</p>
 
-The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio. [Learn more →](/agent-platform/supported-models)
+The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio.
+
+[Learn more →](/agent-platform/supported-models)
 
 <p className="rn-subtitle">Auth Profiles Can Reference Environment Variables</p>