RT already got a way to see recently viewed tickets. However, it's tucked away in the Tickets dropdown menu and easy to miss.
This extension provides a simple portlet that looks no other than any other ticket-list portlet. But it moves the ticket listing from the mentioned menu to a more visible and accessible location: the homepage dashboard, where it can be added like any other component.
No configuration required.
This project is licensed under the terms of the GNU General Public License Version 2.
This software is Copyright (c) 2018-2026 by NETWAYS GmbH support@netways.de.
For bugs and feature requests please head over to our issue tracker. You may also send us an email to support@netways.de for general questions or to get technical support.
- RT 6
Extract this extension to a temporary location.
Git clone:
cd /usr/local/src
git clone https://github.com/netways/rt-extension-historycomponent
Tarball download:
cd /usr/local/src
wget https://github.com/NETWAYS/rt-extension-historycomponent/archive/main.zip
unzip main.zip
Navigate into the source directory and install the extension. (May need root permissions.)
perl Makefile.PL
make
make install
Edit your /opt/rt6/etc/RT_SiteConfig.pm
Add this line:
Plugin('RT::Extension::HistoryComponent');
Clear your mason cache:
rm -rf /opt/rt6/var/mason_data/obj
Restart your webserver.