v3.0.0

RT 6 Support 🎉

Version 3.0.0 is a complete port of the extension to RT 6 (Elevator theme, htmx, Tom Select).

Important

Breaking Change: This release requires RT 6. If you are running RT 4.4/5, stay on the
2.x release line.

What's new

Queue categories now show up in all queue widgets:

• Queue selection dropdowns — every dropdown rendered through /Elements/SelectQueue
  groups queues by category: ticket create, ticket modify, bulk update, the query builder
  and the quick ticket creation dropdown. Groups are rendered as native <optgroup>s and
  picked up by Tom Select automatically.
• Queue list dashboard portlets — all portlets based on /Elements/QueueSummaryByStatus
  and /Elements/QueueSummaryByLifecycle show a heading row per category: QueueList,
  QueueListAllStatuses, MyAdminQueues and MySupportQueues.

Queues without a category are listed first, without a group.

Fixed

• Custom field lookup now filters by LookupType; a ticket custom field with the same
  name can no longer shadow the queue category field
• Uncategorized queues are no longer listed in reverse order
• The first category no longer emits a stray closing </optgroup> tag

Performance

• Category assignments are fetched with a single ObjectCustomFieldValues query instead
  of one query per queue (constant 3 queries per request, regardless of queue count)

Upgrading from 2.x

The configuration is unchanged (QueueCategory custom field, optional
$QueueCategories_CFName). Install on RT 6, clear the Mason cache
(rm -rf /opt/rt6/var/mason_data/obj) and restart your webserver.

Known limitations

• With $AutocompleteQueues enabled, RT replaces the queue dropdowns with an autocomplete
  input; categories are not displayed there.

Full Changelog: v2.2.0...v3.0.0

v2.2.0

What's Changed

• Add license file by @MisterMountain in #9

New Contributors

• @MisterMountain made their first contribution in #9

Full Changelog: v2.1.0...v2.2.0

v2.1.0

This is for rt version >= 4.4.4

v2.0.0

This is for rt version < 4.4.4