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RafaelAlbaWebify/README.md

Rafael Alba

Remote IT Operations & Systems Support professional based in Vigo, Spain, focused on Microsoft 365, Entra ID, identity and access troubleshooting, endpoint support, infrastructure diagnostics, documentation, and practical automation.

I build small tools and lab projects that make support work more repeatable: collect evidence, classify issues, document findings, and create clearer handovers for technical teams.

Positioning

  • IT Operations and Systems Support
  • Microsoft 365 and Entra ID troubleshooting
  • Identity, access, authentication, and user-impact investigation
  • Endpoint and Windows support evidence collection
  • Infrastructure troubleshooting: DNS, connectivity, service checks, VMware/vSphere exposure, backups awareness
  • Incident handling, escalation notes, runbooks, and knowledge base writing
  • PowerShell, Python, React, and FastAPI used through practical support-focused tools

Featured IT Operations Projects

TRACE — Troubleshooting Reports Across Cloud & Endpoints

Local-first IT Operations diagnostic toolkit for turning Microsoft 365, Entra ID, endpoint, DNS, mail flow, and infrastructure evidence into support-ready troubleshooting reports.

Current status: sample-mode MVP. It demonstrates the diagnostic workflow, analyzer rules, local history, JSON/HTML reports, and frontend/backend architecture. Real Microsoft Graph collection is planned as a future read-only operational step.

DNS Audit Tool

PowerShell-based DNS auditing tool with a WPF GUI, CSV reporting, finding classification, and operational notes for support teams.

It focuses on practical DNS issues that often appear as unrelated support symptoms: authentication failures, intermittent application errors, Outlook/Teams connection issues, slow access, or inconsistent name resolution.

Endpoint Support Checklist

PowerShell WinForms utility for repeatable endpoint support checks, including TPM, Secure Boot, BitLocker, BIOS information, local intervention notes, and exportable evidence.

Support Labs and Workflow Tools

Enterprise Ops + AI Platform Support Lab

Support-focused lab for incident handling, identity/access troubleshooting, API error interpretation, basic pipeline failure triage, documentation, and escalation practice.

JOLT — Job Opportunity Logic Tracker

Local workflow automation project built with React and FastAPI. It parses user-provided job text or page text, applies configurable fit rules, explains decisions, exports results, and tracks reviewed jobs locally.

JOLT is not positioned as a scraper or auto-apply bot. Its portfolio value is in the parser, rule profiles, explainable decisions, export package, local tracker, and safe workflow boundaries.

Homelab and future projects

I am also building a practical homelab and future small-business workflow tools under the same theme: realistic IT Operations scenarios, evidence collection, documentation, and repeatable troubleshooting.

What This Portfolio Is Meant To Show

This GitHub is not meant to present me as a senior cloud architect, senior DevOps engineer, MLOps engineer, or offensive security specialist.

It is meant to show how I approach IT Operations and support problems:

  • understand user impact
  • collect useful evidence
  • separate symptoms from likely causes
  • document clearly
  • automate repeatable checks where practical
  • create support-ready outputs and handovers
  • build safe local tools around real operational workflows

Contact

Pinned Loading

  1. trace-ops trace-ops Public

    Local-first IT Operations diagnostic toolkit for Microsoft 365 access troubleshooting. Sample-mode MVP with PowerShell collector, FastAPI backend, React frontend, analyzer rules, reports, and synth…

    Python

  2. dns-audit-tool dns-audit-tool Public

    Lightweight PowerShell DNS audit tool with GUI for fast detection of inconsistencies, stale records and operational anomalies

    PowerShell 1

  3. endpoint-support-checklist-powershell endpoint-support-checklist-powershell Public

    PowerShell + WinForms endpoint support utility to inspect device status, record technical interventions, and maintain a local history log.

    PowerShell

  4. enterprise-ops-ai-platform-support-lab enterprise-ops-ai-platform-support-lab Public

    Practical IT Operations and AI Platform Support homelab focused on identity access issues, incident handling, runbooks, API troubleshooting, pipeline support and continual service improvement.

    Python

  5. rafaelalba-site rafaelalba-site Public

    Personal website for Rafael Alba — IT support and Microsoft 365 troubleshooting for small businesses.

    HTML

  6. jolt-job-tracker jolt-job-tracker Public

    Local job-search decision assistant built with React and FastAPI. Parses job text, explains decisions, exports results, and tracks reviewed jobs locally.

    Python