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feat: add new support ticket categories#378

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twisti-dev merged 5 commits into
SLNE-Development:masterfrom
Iloveschnitzel09:ticket-types
Jun 24, 2026
Merged

feat: add new support ticket categories#378
twisti-dev merged 5 commits into
SLNE-Development:masterfrom
Iloveschnitzel09:ticket-types

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@Iloveschnitzel09

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This pull request expands the support documentation by adding several new ticket types to the tabbed support interface. These changes make it easier for users to find the right support channel for their specific needs.

New support ticket types added:

  • Shop Support:

    • Added a "Shop Support" tab with instructions for users to open a ticket for shop-related questions or issues.
  • Team and Application Support:

    • Added a "Team Beschwerde" (Team Complaint) tab for users to report issues or complaints about team members.
    • Added a "Bewerbung" (Application) tab for users to submit applications during active recruitment phases, with a note emphasizing honest, self-written texts.
  • Twitch Support:

    • Added a "Twitch Support" tab for Twitch-related questions and ban appeals, including instructions and requirements for submitting a Twitch unban request.…plications, Twitch

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Pull request overview

This PR expands the support documentation’s tabbed ticket overview by adding additional ticket categories, helping users pick the correct support channel for shop, team-related concerns, applications, and Twitch topics.

Changes:

  • Added a new Shop Support tab with basic instructions to open a shop-related ticket.
  • Added Team Beschwerde and Bewerbung tabs for team complaints and recruitment-phase applications.
  • Added a Twitch Support tab including unban-request requirements and a warning note.

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@twisti-dev twisti-dev enabled auto-merge June 24, 2026 19:01
@twisti-dev twisti-dev added this pull request to the merge queue Jun 24, 2026
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mergify Bot commented Jun 24, 2026

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Merged via the queue into SLNE-Development:master with commit 0f27b96 Jun 24, 2026
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@github-project-automation github-project-automation Bot moved this from Backlog to Done in community-server-docs Jun 24, 2026
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3 participants