Enhanced Ticket Information and Validation

[Timonso-1]

This pull request introduces a new FAQ entry about response times and pings, enhances the /faq command to support more interactive and user-targeted responses, and improves ticket deadline handling. It also includes a minor version bump and a small update to the FAQ content. The most important changes are summarized below:

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FAQ Command Improvements

• Added a new FAQ entry ping-pong to the Faq enum, with corresponding question and answer text in the messages properties. This entry explains response times and discourages unnecessary pings to the team. [1] [2]
• Enhanced the /faq command to support two new options: a user parameter to mention a specific user in the FAQ response, and an info boolean parameter to display the FAQ only to the requesting user (ephemeral message).
• Refactored FAQ responses to use Discord's new component-based UI (containers, text displays, separators, media galleries) instead of traditional embeds, improving the presentation and flexibility of FAQ answers. [1] [2] [3] [4]

Ticket Deadline Handling

• Improved the reply deadline removal logic to check if the ticket is still open before notifying the deadline creator, preventing unnecessary notifications for closed tickets. [1] [2] [3]

Other Updates

• Bumped the project version from 6.0.30 to 6.0.31 in gradle.properties.
• Added a suggestion to provide a time period when describing issues in the FAQ about missing information.

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Pull request overview

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