Java Inquiry Management System

Overview

This project is a Java-based Inquiry Management System, split into two main parts: the server and the client applications. The system enables users to create, track, and manage inquiries such as requests, questions, and complaints, providing a streamlined and organized approach for handling customer interactions.

java-inquiry-management-system/
 ├── server/
 ├── client/

Features

Server

• Handles creation, tracking, and management of inquiries
• Supports inquiry statuses: Open, Handled, Canceled, Archived
• Assigns inquiries automatically to available agents
• Maintains statistics and reporting on inquiry volumes
• Supports agent management (add, remove, load/save)

Client

• Command-line interface for users to interact with the system
• Create new inquiries
• View inquiry statuses and updates
• Communicate with the server via socket communication for real-time data exchange

Inquiry Types

• Request: e.g. "Can I extend my subscription?"
• Question: e.g. "How do I operate the system?"
• Complaint: e.g. "The service did not work for me yesterday"

System Requirements

• Java 11 or higher
• Maven (or another build tool as needed)
• Network access for client-server communication

Installation & Running

Clone the repository

git clone https://github.com/SaraCohen23/inquiry-management-system.git
cd inquiry-management-system

Run Server

cd server
mvn clean install
java -jar target/server.jar

Run Client

cd ../client
mvn clean install
java -jar target/client.jar

Usage Examples

• Open a new inquiry from the client interface
• View and monitor inquiries in various statuses
• Assign inquiries and handle them via the server
• Archive completed inquiries for documentation

Development & Maintenance

• Version control via Git
• Follow coding standards and best practices
• Agile methodology for iterative improvements

Contact & Support

For any questions or issues, please open an issue on the repository or contact the maintainer.

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