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Deploying scnx-docs with
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| Latest commit: |
b950835
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| Status: | ✅ Deploy successful! |
| Preview URL: | https://7d0391d4.scnx-docs.pages.dev |
| Branch Preview URL: | https://support-bot.scnx-docs.pages.dev |
…uding Coming Soon notices)
…pics.md (V1) / [DE] Updated (TS) basics.md (V1)
….md (V1) / [DE] Updated (TS) support-feedback.md (V1)
Collaborator
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Fixed two issues locally already
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….md (V2) / [DE] Fixed (GEN) modmail-net.md (V1) / [DE] Updated (GEN) opening-hours.md (V1) / [DE] Fixed (TS) support-feedback.md (V3)
…3) / [DE] Updated (TS) configuration.md (V12) / [DE] Updated (TS) intro.md (V1)
…-topics.md (V1) / [DE] Fixed (TS) basics.md (V4) / [DE] Fixed (TS) ticket-topics.md (V2)
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Hi, quick checking, is this ready to be merged? Additionally, any plans to include a page about the ticket utilization? |
Collaborator
Hey Simon, I‘ve made some changes, which I‘ll push in the next days (including the new ticket utilization site) - further, I‘ll made a plan for the screenshots, but I think we can also push this afterwards as they‘re not needed to be there right now I guess (: |
Collaborator
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…e.md (V5) / [DE] Updated (TS) support-feedback.md (V4) / [DE] Fixed (TS) ticket-claiming.md (V3) / [DE] Updated (TS) ticket-topics.md (V3) / [DE] Updated file names
Timon611
reviewed
Feb 17, 2026
| | Log-Channel überschreiben | Dieser Kanal wird als Log-Kanal für dieses Ticket-Thema genutzt.<br/><small><details><summary>Hinweis</summary><blockquote>*Standardmäßig wird dein [voreingestellter Log-Kanal](/de/docs/support-bot/ticket-system/configuration#main-configuration-configuration) verwendet.*</blockquote></details></small> | | ||
| | Ticket-Kanalname überschreiben? | Wenn aktiviert, kann für dieses Ticket-Thema ein eigener Name für den Ticket-Kanal festgelegt werden. | | ||
| | Ticket-Kanalname-Format | Dieser Text wird als Name für den Ticket-Kanal mit Tickets dieses Ticket-Themas verwendet.<br/><small><details><summary>Voraussetzung</summary><blockquote>*Nur verfügbar, wenn "Ticket-Kanalname überschreiben?" aktiviert ist.*</blockquote></details><details><summary>Hinweis</summary><blockquote>*Standardmäßig wird dein [voreingestellter Name für Ticket-Kanäle](/de/docs/support-bot/ticket-system/configuration#main-configuration-configuration) verwendet.*</blockquote></details></small> | No newline at end of file | ||
| | Ticket-Kanalname überschreiben? | Wenn aktiviert, kann für dieses Ticket-Thema ein eigener Name für den Ticket-Kanal festgelegt werden. | No newline at end of file |
Collaborator
There was a problem hiding this comment.
Please add the last option again
Timon611
reviewed
Feb 17, 2026
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| | Category | New tickets for this ticket topic are created in this category. | | ||
| | Limit the number of tickets a user can have open at the same time in this topic? | If enabled, users can only create a limited number of tickets in this ticket topic at the same time. | | ||
| | Limit of simultaneously open tickets | This number of tickets can be open at the same time for this ticket topic.<br/><small><details><summary>Prerequisite</summary><blockquote>*Only available if “Limit the number of tickets a user can have open at the same time in this topic?” is enabled.*</blockquote></details></small> | |
Collaborator
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In general: Maybe replace "Prerequisite" with "Requirement" or "Condition", sounds a bit better ig
Timon611
reviewed
Feb 17, 2026
| | Transfer message | This message is sent to the ticket channel when a ticket with this ticket topic is transferred.<br/><small><details><summary>Prerequisite</summary><blockquote>*Only available if “Send transfer message” is enabled.*</blockquote></details></small> | | ||
| | Override team member roles | These roles get access to tickets with this ticket topic and are mentioned when the ticket is created.<br/><small><details><summary>Note</summary><blockquote>*By default, your [configured roles](/docs/support-bot/ticket-system/configuration#main-configuration-configuration) are used.*</blockquote></details></small> | | ||
| | Override log channel | This channel is used as the log channel for this ticket topic.<br/><small><details><summary>Note</summary><blockquote>*By default, your [configured log channel](/docs/support-bot/ticket-system/configuration#main-configuration-configuration) is used.*</blockquote></details></small> | | ||
| | Override ticket channel name format? | If enabled, you can set a custom name format for the ticket channel for this ticket topic. | |
Collaborator
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Please add the last option
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