Expanding the set of tasks in WorkArena

[patricebechard]

Summary

• Introduces a comprehensive set of new "Dynamic Guidance" tasks for evaluating web agents on ServiceNow workflows
• Adds 12+ new task categories covering various ServiceNow operations
• Includes 30+ JSON configuration files with diverse task samples and examples

New Task Categories

Case Management

• GetCaseStatusTask - Query case status
• CloseCaseTask - Close cases with resolution codes
• FindAssetUnderAccountCreateCaseTask - Complex multi-step case creation

User & Role Management

• AssignRoleToUserAdminTask - Assign admin roles
• AssignRolesToUserExplicitTask - Explicit role assignments
• AssignRolesToUserImplicitTask - Implicit role assignments
• CreateUserGroupTask / DeactivateUserGroupTask - User group lifecycle

Incident Management

• AddAdditionalAssigneeToIncidentTask
• ResolveIncidentTask
• UpdateIncidentTask
• CreateWorkspaceIncidentTask - Workspace-specific incident creation

Service Catalog (Dynamic Guidance)

• Order iPhone, mobile phones, software, hardware
• Order with business justification
• Reset password requests
• Packaging and shipping orders

Other Tasks

• Change request management
• License queries
• RITM (Request Item) status and quantity updates
• Interaction creation
• Customer account lookups
• Navigation with custom goals
• Workspace form tasks (incident/problem creation)

Technical Changes

• Added ALL_WORKARENA_DYNAMIC_GUIDANCE_TASKS task registry in init.py
• New "dg" filter level in get_all_tasks_agents() for dynamic guidance task selection
• Extended TASK_CATEGORY_MAP with new service catalog task mappings
• New configuration paths in config.py for all task types

Test Plan

• Verify all new tasks are properly registered with BrowserGym
• Run sample tasks from each category to validate setup/teardown
• Confirm validators correctly evaluate task completion
• Test task sampling with filter="dg" option