node-freshdesk

A NodeJS library for integrating your backend with Freshdesk.

Install

npm install freshdesk

Usage

You'll need your API Key and the base url of your support portal handy for configuring the SDK. To get your API key, refer the Freshdesk Docs.

var _fd = require('freshdesk')
var Freshdesk = new _fd('http://mydomain.freshdesk.com', 'MyR4nD0MAp1KeY');

Freshdesk.listTickets(function(err, res, body) {
  console.log("The tickets are: ", body);
});

Supported Functions

Most of the functions pertaining Tickets and Users are implemented. For unimplemented routes, you can use the raw routes, such as Freshdesk.get() to make the requests directly.

Here are the currently supported functions. For a detailed explanation of the arguments you have to pass to each functions, refer to the official docs.

• createTicket (data , cb ) method: post url: /helpdesk/tickets.json,

• listTickets (cb ) method: get url: /helpdesk/tickets.json

• allTickets (cb ) method: get url: /helpdesk/tickets/filter/all_tickets?format=json

• getTicket (id , cb ) method: get url: /helpdesk/tickets/#{id}.json

• updateTicket (id , cb ) method: put url: /helpdesk/tickets/#{id}.json, data

• pickTicket (id , cb ) method: put url: /helpdesk/tickets/#{id}/pick_tickets.json, {}

• deleteTicket (id , cb ) method: delete url: /helpdesk/tickets/#{id}.json

• restoreTicket (id , cb ) method: put url: /helpdesk/tickets/#{id}/restore.json

• assignTicket (id , user_id <freshdesk_user_id>, cb ) method: put url: /helpdesk/tickets/#{id}/assign.json?responder_id=#{user_id}

• ticketFields (cb ) method: get url: /ticket_fields.json

• addNoteToTicket (id , note , cb ) method: post url: /helpdesk/tickets/#{id}/conversations/note.json

• createUser (cb ) method: post url: /contacts.json, contact

• listUsers (cb ) method: get url: /contacts.jsonstate=all'

• updateUser (id , cb ) method: put url: /contacts/#{id}.json, data

• getUserByEmail (email_id , cb ) method: GET url: /contacts.json?state=all&query=#{query}

Examples

Get a Particular Ticket

Freshdesk.pickTicket(100, function(err, res) {
  console.log("My Ticket is", res.body);
});

Create a New TIcket

var ticket = {
  'helpdesk_ticket': {
    'description': "Hello, I'm an ephemeral ticket created from the API. I will be deleted as soon as my creator wishes so...",
    'subject': "Efemeros",
    'email': 'efemeros@mailinator.com',
    'priority': '1',
    'status': '2',
    'custom_field': {
      // remove these comments, as they're not valid json
      // any custom fields you'd have configured in your app...
      // like:
      // 'location_XXXXX': 'Tristan da Cunha'
      // where XXXXX is a (possibly random) ID appended to your custom field
      // This would most probably be different for each portal.
    }
  }
};
Freshdesk.createTicket(100, function(err, res) {
  console.log("My Ticket is", res.body);
});

Contributing

If you feel the need to add more functions, just fork this repo, add your functions and submit a PR. Wanna improve docs or the source, or even add test? Be my guest! This is just a side project I created because I needed it, and the existing node-freshdesk lacked some functions which my project needed.