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19 changes: 19 additions & 0 deletions docs/Admin-and-data/Billing/Cloud/overview.md
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Expand Up @@ -7,6 +7,25 @@ To start your FusionReactor journey, first sign up for a free, no-obligation [tr
![!Screenshot](../../Billing/Cloud/newbilling.png)


## Purchasing a Subscription

1. [Log in](https://app.fusionreactor.io) to the FusionReactor Portal.
2. Navigate to **Administration** in the left-hand menu.
3. In the **Cloud Trial** box, click the gear icon and select **Manage Settings**.
4. You will be redirected to the **Billing** page. At the top of the page, select the subscription frequency you prefer, either **Yearly** or **Monthly**.
!!! note
The Yearly option is approximately 20% less expensive than the monthly plan.
5. Select the number of **FusionReactor Ultimate** reservations you require.
!!! tip
If you need more in the future, you can add additional servers at any time, either on demand or as additional reservations.
6. Select the **AI plan** you would like to use.
!!! note
If you have more than 4 servers or 16 containers, we recommend the **Pro AI plan**.

Once the subscription has been processed, any discounts required will be applied to your account.

---

## What's included

|**Product**| **Price** | **Metrics** | **Logs** | **Traces** | **OpsPilot tokens**|
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45 changes: 20 additions & 25 deletions docs/Admin-and-data/Billing/On-Premise/billing.md
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Expand Up @@ -15,6 +15,26 @@ Each edition utilizes the same powerful agent, ensuring a consistent and efficie
Both editions are available as an **annual** or **monthly** subscription, which means that you’re entitled to all updates and upgrades of the product as long as you have an active subscription.


## Purchasing a Subscription

1. [Log in](https://app.fusionreactor.io) to the FusionReactor Portal.
2. Navigate to **Administration** in the left-hand menu.
3. In the **On-Premise Subscription** box, click the gear icon and select **Manage Settings**.
4. You will be redirected to the **Billing** page. At the top of the page, select **On-Premise Plans**.
5. Select the subscription frequency you prefer, either **Yearly** or **Monthly**.
!!! note
The Yearly option is approximately 20% less expensive than the monthly plan.
6. Select the number of **FusionReactor Ultimate** reservations you require.
!!! note
Each seat typically covers one server (host). For containers, each seat covers 4 containers. If you need more in the future, you can add additional seats at any time by returning to the **Manage Subscription** page.
7. If needed, you can also add **FusionReactor Developer** seats for development or QA environments.
8. Review the **Plan Summary** on the right side of the page and select **Review & Confirm**.
9. **Confirm** the changes to complete the purchase.

Once your subscription has been processed, your new licenses will become available immediately. Any discounts required will be added retrospectively to the subscription.

---

## FusionReactor Ultimate

Ultimate on-premise edition is for production environments, and includes all features for comprehensive application performance monitoring.
Expand Down Expand Up @@ -42,31 +62,6 @@ A seat is a single unique virtual or physical host with up to four instances of
!!! note
These licenses do not send monitoring data up to the cloud

### How do I purchase a seat(s)?

Seats can be bought in the purchase page of the product as follows:

**Step 1**: Select number of seats

Enter the number of seats you require and select **Confirm**.

!!! info
Subscriptions can be annual or monthly but both are billed monthly.

![!Screenshot](../../Billing/On-Premise/seatsbuy.png)

**Step 2**: Pay with card

Add your card information, cardholder details and billing address in the text boxes and select **Pay and subscribe**.

![!Screenshot](../../Billing/On-Premise//ccard.png)

**Step 3**: View your subscriptions

Once a purchase is made, you can view your subscriptions under the **Billing** tab.

![!Screenshot](../../Billing/On-Premise//billingsub.png)


## Manage subscriptions

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18 changes: 18 additions & 0 deletions docs/Admin-and-data/invoices.md
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Expand Up @@ -15,6 +15,24 @@ Each invoice displays the following information:

Click the download icon on the right of any invoice to download it as a PDF.

## Upcoming Bill

The **Upcoming Bill** panel on the right shows your next payment, including:

- **Amount due**
- **Next billing date**
- A breakdown of **Subtotal**, **VAT**, **Total**, and **Credit**

## Updating Your Billing Details

To update your credit card or other billing details:

1. Go to **Administration > Invoices**.
2. In the **Upcoming Bill** panel, click **Edit Details**.
3. Update your card or billing information and save your changes.

![!Screenshot](Images/edit-details.png)

---

!!! question "Need more help?"
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24 changes: 24 additions & 0 deletions docs/Getting-started/Tutorials/new-ui-faq.md
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Expand Up @@ -45,6 +45,30 @@ The new alerting system is built on Grafana Alertmanager and is more powerful th

---

## How do I purchase a subscription?

To purchase a subscription, navigate to **Administration** in the left-hand menu and click the gear icon on either the **Cloud Trial** or **On-Premise Subscription** box, then select **Manage Settings**.

!!! info "Learn more"
[Cloud — Purchasing a Subscription](/Admin-and-data/Billing/Cloud/overview/#purchasing-a-subscription)

[On-Premise — Purchasing a Subscription](/Admin-and-data/Billing/On-Premise/billing/#purchasing-a-subscription)

---

## How do I update my credit card details?

To update your credit card or billing information:

1. Go to **Administration > Invoices**.
2. In the **Upcoming Bill** panel on the right, click **Edit Details**.
3. Update your card or billing information and save your changes.

!!! info "Learn more"
[Invoices](/Admin-and-data/invoices/) for full details on managing your invoices and billing.

---

## The FR tunnel isn't working

If the UI Tunnel tab is not connecting to your FusionReactor instance, the most common cause is a blocked port.
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