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jovinks18/README.md

Jovin Sivakumar

customer signals → systems → better decisions

Giyu Tomioka animation

no wasted motion.

About

CS engineer turned business operator.

Currently completing a Master in Management across UC Berkeley Haas, EDHEC Paris, and SKKU GSB.

I work where customer problems, data, product, and operations overlap.

Mostly interested in:

  • customer signals
  • AI-enabled workflows
  • internal tools
  • product feedback loops
  • systems that remove friction

Areas of focus

Customer Systems

Onboarding, support, health signals, escalation paths, implementation blockers, and post-sales workflows.

AI Operations

Agents, automations, structured extraction, internal tooling, and lightweight operational systems.

Product Signals

Feedback, behavior, dashboards, friction, and the patterns hiding underneath.

Toolkit

Engineering

Data and analytics

Customer and product operations

AI and automation

Selected work

Maki People       customer signals, SaaS operations, product feedback

AB InBev Europe   business intelligence, automation, regional reporting

Zolostays         product discovery, marketplace behavior

Independent       AI workflows, internal tools, experimental systems

Pinned Loading

  1. ravenstack-cs-analysis ravenstack-cs-analysis Public

    A Customer Success operating framework built on B2B SaaS churn data.

    Jupyter Notebook 1

  2. linea linea Public

    Open-source AI post-sales command center with case memory, triage, RAG-ready support, and human handoff.

    TypeScript

  3. localops-agent-swarm localops-agent-swarm Public

    An offline, entirely local autonomous agent task execution engine designed for secure system operations. It converts natural, plain-English human instructions into native OS syntax or safe Python s…

    Python

  4. minify-context minify-context Public

    A lightweight, zero-dependency CLI tool built natively with Node.js ES Modules to aggressively optimize data files, code snippets, and raw logs before pasting them into LLM context windows (like Cl…

    JavaScript